Using New Outlook on Windows for personal email, calendar, and contact management
Hi Samuel,
I understand the frustration when things don't go as planned. Outlook usually struggles to add a Gmail account if the Google account settings block access. This often happens when IMAP isn't on in Gmail, or if you have two-step verification and need an app password.
Here's what to do: First, go to your Gmail settings and ensure IMAP is on under Forwarding and POP/IMAP. If you use two-step verification, make an app password in your Google account and use that in Outlook instead of your normal password. Check that you're adding it as an IMAP account, not POP.
Do you have two-step verification on and is IMAP enabled?