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I have a case number, how do I find the status of my existing case?

Peter Gee 30 Reputation points
2025-12-13T15:35:10.3+00:00

I have a case number, how do I find the status of my existing case?

Microsoft 365 and Office | Other

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  1. AI answer

    2025-12-13T15:35:18.1+00:00

    To find the status of your existing case using the case number, you need to log in to the Microsoft Advertising Customer Support Portal. Once logged in, follow these steps:

    1. In the top-left corner of the portal home page, select the My cases link.
    2. This will display all your open cases, including the case you are looking for.
    3. You can sort the cases by the date opened to find your specific case number.
    4. Select the case to view its complete details, including the status.

    If you have a specific case number, you can also use the search functionality to quickly locate it.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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