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May I speak to customer service on the phone please.
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GOD PLEASE HELP ME i got hacked on my microsoft account now i cant do anything with them even if i make a new one and if i try to delete or change the password the hacker beat me to it changed the password and the email so i have no way to get in i SWEAR im not lying i really want my account back my laptop has that email and now i cant do anything with it either please help me
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dude the same damn thing happened to me and NO ONE is helping!!!! literally who the hell do i call or email??? The hacker deleted my phone number and email so i have no way of logging in. Microsoft is asking me to log in to create a report BUT HOW IF I CANT LOG IN???
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@ Brandon McPhee & Cassandra Padilla,
Here's the relevant article
How to recover a hacked or compromised Microsoft account
https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245
But, to be honest and to make sure that you don't have unrealistic expectations, if the hacker changed the original email address, phone number and other recovery info, you have practically no chance of ecovering the account.
And, sorry but...
In this article https://support.microsoft.com/en-us/account-billing/contacting-support-for-a-microsoft-account-bb65aa6a-9135-31df-0b36-d6318d6f4e0f
is the warning that
"Important: To protect your account and its contents, our support agents and advocates are not allowed to send password reset links or access and change account details."
Don
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Hello, Emily Martinez.
On the page: https://support.microsoft.com/en-us/worldwide
Select the appropriate region/country and log in to your MS account on the page that opens. In the search bar, type (without quotes) "agent support" and press Enter or click on Get Help. Ignore the search results, and click on the "Contact Support" button at the bottom. On the next page, select "Microsoft 365 and Office" and "Technical Support" from the drop-down lists, and then click on "Confirm". On the next page, there will be either a chat or a phone call (not always, depending on the region). I recommend choosing the "Chat with a support agent in your web browser" chat, as it is much more reliable and chat support is more functional.
there is no contact support button on the bottom.
For example, I chose "English (United States)":
Next, this page should open: https://support.microsoft.com/en-US/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=www.microsoft.com and perform the suggested actions on it.
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I am a retired and do not used the 365 anymore. You charged me this November for renewal . I just want excel and work in this 465
*Dorothy Wilson wrote:
I am a retired and do not used the 365 anymore. You charged me this November for renewal I just want excel and work in this 465*
@ Dorothy Wilson,
If you are using Excel and Word(?) it makes more sense to subscribe to Microsoft 365 than to try to obtain just those 2 apps/programs/features.
Libre Office (free) has programs that are very adequate substitutes for Excel and Word.
https://www.libreoffice.org/
This article should help you determine what Microsoft is charging you for and whether or not the subscription can be cancelled.
How to investigate a billing charge from Microsoft https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93
If you need to contact an agent to help with this, https://support.microsoft.com/en-us/contactus
Provide info you're asked for and try to setup a chat during normal business hours in your region (~8:30-4:30) You should be able to arrange a chat. It is very difficult to contact a support agent by phone or to arrange a call back.
Don
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