Microsoft 365 Cloud Word Fails to Print Legibly with Instead Text Overlapping Itself

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Microsoft 365 Cloud Word Fails to Print Legibly with Instead Text Overlapping Itself

Kevin-2125 80

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I am trying to write text for a report and I can't print the document properly. I am using the cloud word in browser. This occurred with a completely cleared cache/browser session and after rebooting on the first attempt to print. Every time I try to print it looks like this when I print. This doesnt happen with any other text editors I have tried so far.

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Answer 1

Jeanie H 11,915 Microsoft External Staff Moderator

Dear @Kevin,

Thank you for posting your question in the Microsoft Q&A forum.

May I ask, are you using the Word desktop app? If so, could you try printing from there?

Also, in the print preview, do you see the text overlapping?

Please help me try copying the content into a new file and printing it again.

Please help me try different browser and different font to check if the issue still persists.

Additionally, please try printing this file using a different printer.

Alternatively, you could try sending the file to another device and printing it from there.

Could you copy a portion of that file (the part shown in your image) and send it to me via private message? To access your private messages, look for a notification at the top of your post and click on 'View message.'

Have you tried going to File > Print, selecting a different printer, and then switching back to your original printer to see if the issue persists?

One more thing: please try exporting the file to a PDF. Check if the PDF version has the same issue, then try printing that PDF from your local computer to see what happens.

Please answer all the questions above in detail so I can determine the cause of the issue and provide the next steps. Currently, I suspect there is a conflict between your printer driver and that file.

Looking forward to your response!

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Jeanie H 11,915 Reputation points Microsoft External Staff Moderator

2025-12-23T23:33:14.8333333+00:00

Dear @Kevin,

I hope you’re doing well. I just wanted to check if my previous response addressed your question correctly. If there’s anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.

There’s absolutely no rush - please respond whenever it’s convenient for you. I’m here and ready to support you whenever you need assistance. Your comfort and timing are important, so take all the time you need.

Thank you for your time, and I look forward to hearing from you whenever you’re ready.
Kevin-2125 80 Reputation points

2025-12-31T20:26:24.7533333+00:00

I am not using the word desktop app because it isnt an option. I am using the browser based cloud app. Other browser based prints of .pdf files dont result in this issue. Printing other pages/files/browser based cloud apps besides microsoft word dont result in this issue so far.

In print preview it is overlapping.

When I copy content to a new file and try to print it still does this if it is in Microsoft Word. Other text editors that have been tried havent done this. If I copy it to another text editor and then back to word it doesnt display like this in print in at least 1 test of that so far.

A different browser isnt an option. Different fonts didnt result in any change.

A different printer isnt an option. There havent been any issues printing with this printer with any other software.

I have tried up to and including entirely new operating system sessions (eg "clean" OS). It has still been a problem.

Exporting as pdf manually first still results in the same problem.
Kevin-2125 80 Reputation points

2025-12-31T20:29:19.8366667+00:00

Sorry for the delay. I was busy with holidays. Oddly your second comment didnt display when I loaded this thread for some reason, otherwise I would have included this in my reply.
Jeanie H 11,915 Reputation points Microsoft External Staff Moderator

2026-01-03T08:06:29.2666667+00:00

Dear @Kevin,

Thank you for your response!

When you copy the content and paste it into a new file, are you using Ctrl+V, Ctrl+Shift+V, or have you tried the 'Keep Text Only' option?

Alternatively, to avoid affecting your original file, please try copying and pasting the content into a new document, then press Ctrl+A to select everything and use 'Clear All Formatting'. After doing that, check the Print Preview again to see if the text is still overlapping.

I would like to try clearing the formatting to rule out any issues caused by the specific formatting within the Word file.
Jeanie H 11,915 Reputation points Microsoft External Staff Moderator

2026-01-05T02:40:11.48+00:00

Dear @Kevin,

Please let me know if you have any updates, questions, or need further assistance from my side. I’m happy to help.

Looking forward to hearing from you when it’s convenient.

Thank you and have a great day.
Kevin-2125 80 Reputation points

2026-01-07T22:35:24.3733333+00:00

@Jeanie H Hello. I just used regular ctrl+v. I am trying to address what fundamentally caused this. Any insight on this? I have a few work arounds now which are basically just not using word.
Jeanie H 11,915 Reputation points Microsoft External Staff Moderator

2026-01-08T02:19:27.3066667+00:00

Dear @Kevin,

Because this issue already appeared during the initial print review step, it’s very likely that the file’s formatting is causing the problem. That’s why I suggested you try pasting the content using Ctrl + Shift + V (paste text only) into a new file and then run the print preview again to see whether the issue still occurs.

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Microsoft 365 Cloud Word Fails to Print Legibly with Instead Text Overlapping Itself

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