how to fix massive fps drop

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how to fix massive fps drop

MUNKHTUR ENKHUCHRAL 0

I reset my laptop, and after that the maximum FPS in games appears normal, but sometimes it suddenly drops all the way down to 0 FPS. I have enabled the power settings, battery performance, and NVIDIA automatic GPU switching, but the issue still persists.Additionally, in some games, NVIDIA game optimization and Steam background recording do not work properly.What should I do to fix this issue?My laptop specifications: • MSI Cyborg 15 A12V • Windows 11 64-bit • Intel Core i7-12650H • 16 GB RAM • NVIDIA GeForce RTX 4060 Laptop GPU

Moved from Microsoft System Center | Other

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Answer 1

Carl-L 13,360 Microsoft External Staff Moderator

Hello MUNKHTUR ENKHUCHRAL,

Welcome to Microsoft Q&A forum. I'm happy to help.

I see that you are having FPS drop issue while playing game. May I know if you have tried the AI assistant suggestion yet? Before we proceed, I'd like to confirm a few things. You said that suddenly the game drop to 0 FPS, which is equal to a screen freeze. Normally, a drop of FPS could take your FPS to one digit, but not 0. I suspect that there might be something that stop working at the time of the freeze. In this case, can you please check the event viewer to see if there are any events that trigger when this happens?

I'm waiting for your reply.

Carl-L 13,360 Reputation points Microsoft External Staff Moderator

2025-12-25T13:42:49.64+00:00

Hello MUNKHTUR ENKHUCHRAL,

Just checking in to make sure that you have received my reply. Please let me know if you have any updates.
MUNKHTUR ENKHUCHRAL 0 Reputation points

2025-12-27T13:37:54.8533333+00:00

The system also becomes noticeably slow even when performing actions outside of the game. During gameplay, the average FPS appears to be within a normal range, but there is significant stuttering when opening menus or when the game visuals change rapidly.

When playing solo, if the background does not change quickly, the FPS remains stable. However, in the same game’s multiplayer mode, the FPS fluctuates constantly even when the character is not moving, and the average minimum FPS occasionally drops to 0.

In addition, since the FPS drops started occurring, Steam Background Recording has stopped working. I have already performed a full PC factory reset, but the issue still persists.

What would be the recommended steps to troubleshoot and resolve this issue?

What exactly should I look for in Event Viewer?
Carl-L 13,360 Reputation points Microsoft External Staff Moderator

2025-12-30T14:14:54.6966667+00:00

Hello MUNKHTUR ENKHUCHRAL,

Thanks for getting back to us.

For this, I'd like you to check any event related to the game or the system at the time the FPS drops.

You said that the issue will start immediately when playing online, may I know did you also check the connection quality and the computer performance at that time?

I'm waiting for your reply.
Carl-L 13,360 Reputation points Microsoft External Staff Moderator

2025-12-31T13:29:08.89+00:00

Hello MUNKHTUR ENKHUCHRAL,

Just checking in to make sure that you have received my reply. Please let me know if there are any updates.
Carl-L 13,360 Reputation points Microsoft External Staff Moderator

2026-01-02T13:57:54.59+00:00

Hello MUNKHTUR ENKHUCHRAL,

It's been a while since we last heard from you. May I know if you still need assistance?

Any feedback is appreciated.

Answer 2

To address the issue of massive FPS drops on your laptop, consider the following troubleshooting steps:

Update Drivers: Ensure that your NVIDIA graphics drivers are up to date. You can do this through the NVIDIA GeForce Experience application or by visiting the NVIDIA website.
Check Power Settings: Since you've enabled power settings, ensure that your laptop is set to "Best Performance" mode in the Windows power options. You can adjust this by going to Settings > System > Power & battery and selecting the appropriate power mode.
Disable Background Applications: Close unnecessary background applications that may be consuming resources. This includes applications like Steam, which may interfere with game performance.
Adjust NVIDIA Control Panel Settings: Open the NVIDIA Control Panel and ensure that the preferred graphics processor is set to the NVIDIA GPU for your games. You can do this by navigating to Manage 3D settings and adjusting the settings for each game.
Game Optimization: If NVIDIA game optimization isn't working, try manually adjusting the in-game settings for graphics quality and resolution to find a balance that maintains performance.
Check for Thermal Throttling: Monitor the temperatures of your CPU and GPU while gaming. If they are overheating, it may cause throttling, which can lead to FPS drops. Ensure that your laptop is well-ventilated and consider cleaning the fans if necessary.
Reinstall Games: If specific games are still having issues, consider reinstalling them to ensure that all files are intact and properly configured.
Windows Updates: Make sure your Windows is fully updated, as updates can include performance improvements and bug fixes.

If the issue persists after trying these steps, it may be beneficial to consult with MSI support or check forums for similar issues with your specific laptop model.

References:

Surface Book 3 GPU overview

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