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My new phone is not receiving Authenticator codes

Stephanie Dineen 0 Reputation points
2025-12-29T17:19:47.97+00:00

I have a new iPhone and the Authenticator codes are not sending

Microsoft Security | Microsoft Authenticator
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  1. Aaron Hafele 0 Reputation points
    2025-12-30T14:27:53.0966667+00:00

    I have this same problem but the AI-generated suggestions are not helpful.

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  2. Q&A Assist
    2025-12-29T17:19:54.7833333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If your new iPhone is not receiving Authenticator codes, there are a few things you can check:

    1. Check Time Settings: Ensure that the clock on your new iPhone is set correctly. If the time is out of sync, the codes generated by the Authenticator app may not work. You can set your iPhone to use network-provided time to avoid this issue.
    2. App Installation: Make sure that the Microsoft Authenticator app is installed on your new device. If it was not transferred during setup, you can download it from the App Store.
    3. MFA Setup: If you are using multifactor authentication (MFA), ensure that it is properly set up on your new device. You may need to complete the MFA requirements using your old device if it is still accessible.
    4. Network Connection: Ensure that your new iPhone has a stable internet connection, as this is necessary for receiving codes.

    If you continue to have issues, consider reaching out to your IT support for further assistance.

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