What needs your attention message

Question

What needs your attention message

Salvador Diaz 0

Hello there.

I am running an upgrade from W10 to W11. In some point of the updating process it pop up a message says: The following things need your attention to continue the installation and keep your windows settings, personal files, and apps.

But is nothing there in the message!
Can you help me with this issue?
Regards,
User's image

Aaron Blosser 10 Reputation points

2026-01-01T21:53:21.8766667+00:00

I've got this same thing happening, but on a Dell PowerEdge running Server 2022. I'm trying to update to Server 2025 and get this same screen.

I uninstalled anything I could think of like the end-of-life Dell OMSA application, made sure all drivers are updated. I even uninstalled the Print to PDF and XPS printers that have had issues in the past, but I still get this compatibility warning and no way to continue.

On a nearly identical server, I tested out the same 2025 upgrade, got the same warning screen, but in this case I saw a "Confirm" button that I was able to click to proceed, and it did actually upgrade just fine. It didn't have any text telling me what I was confirming, but it was a test server so I went ahead to see, and it seemed to work okay.

Any ideas? The setupact.log and setuperr.log don't have anything obvious. The "scanresult.xml" has the items that mention the OEM0.inf / OEM1.inf files for those PDF/XPS things which is why I went ahead and removed those features, but on the test machine I was able to proceed, and it also had those (they're installed by default on Server 2022, so it should be fairly common).

Surely there's something the compatibility check is finding, I just have no idea what to look for in the sources\panther log files.

4 answers

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Aaron Blosser 10 Reputation points

2026-01-01T21:53:21.8766667+00:00

I've got this same thing happening, but on a Dell PowerEdge running Server 2022. I'm trying to update to Server 2025 and get this same screen.

I uninstalled anything I could think of like the end-of-life Dell OMSA application, made sure all drivers are updated. I even uninstalled the Print to PDF and XPS printers that have had issues in the past, but I still get this compatibility warning and no way to continue.

On a nearly identical server, I tested out the same 2025 upgrade, got the same warning screen, but in this case I saw a "Confirm" button that I was able to click to proceed, and it did actually upgrade just fine. It didn't have any text telling me what I was confirming, but it was a test server so I went ahead to see, and it seemed to work okay.

Any ideas? The setupact.log and setuperr.log don't have anything obvious. The "scanresult.xml" has the items that mention the OEM0.inf / OEM1.inf files for those PDF/XPS things which is why I went ahead and removed those features, but on the test machine I was able to proceed, and it also had those (they're installed by default on Server 2022, so it should be fairly common).

Surely there's something the compatibility check is finding, I just have no idea what to look for in the sources\panther log files.

Answer 1

I may have just answered my own question about my Server 2022 -> 2025 update.

Both my live and test servers have Hyper-V and have at least one virtual machine. On my test server I'd taken the time to stop the VMs on there first, and that's what let it continue.

On the live server, I hadn't stopped/saved the VM

When looking closer at the XML output of ScanResult.xml, it clearly says right there:

<Plugin Id="HyperVComplCheck.dll_HyperVUpgradeComplianceCheck">
<CompatibilityInfo BlockingType="Hard"/>
<Message Text="Setup has detected one or more running virtual machines. Please save or shut down all virtual machines, and then restart the installation."/>
</Plugin>

I didn't see it at first because all of that part of the file is one long line, so I had to look closer to see that message. I'm still annoyed that the setup program isn't showing any text to tell me that's why I can't continue.

Anyway, hopefully this helps anyone who might see this. Since Win10/Win11 can also run Hyper-V, I suppose it's possible that even one of those could encounter this same issue.

Brandon BRB. Brouwer 5 Reputation points

2026-01-04T02:25:05.8833333+00:00

Aaron Thank you this helped me with the EXACT same issue. PowerEdge r510 running hyper V appreciate you!

Answer 2

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Answer 3

Hi there!

That issue can happen if there’s a hidden driver or app compatibility block during the Windows 10 to 11 upgrade. Try these steps:

Disconnect external devices (USB drives, printers, etc.).
Uninstall or disable antivirus software temporarily.
Run Windows Update Troubleshooter and install all pending updates.
Use PC Health Check to confirm full Windows 11 compatibility.
If the issue persists, open Command Prompt (Admin) and run:
```
   sfc /scannow
   dism /online /cleanup-image /restorehealth
```
Then restart and try the upgrade again.

If it still fails, consider using the Windows 11 Installation Assistant or creating an ISO file to perform an in-place upgrade.

For more help and related resources, [visit us]

Answer 4

DaveM121 888.7K Independent Advisor

Are you a private user, your screenshot seems to indicate you are using an installer for Windows Server, not updating from Windows 10 to 11.

2025-10-13_192306

If you are upgrading from Windows 10 to 11, the most successful method to perform the upgrade is to use the Windows 11 ISO.

You will need at least 40GB of free space on your C drive for the upgrade.

Please ensure you download the ISO in the same language as you use for the Windows UI, follow the steps, this is then not like re-installing Windows, it is just like an update and your personal files, settings and installed software will not be affected.

Click this link:

https://www.microsoft.com/software-download/windows11

to download the Windows 11 ISO

When the ISO file completes downloading

Disconnect from the Internet

Disconnect all external devices with the exception of a mouse or keyboard.

Temporarily disable any 3rd party Anti-virus you may have installed

Then, in Windows File Explorer, double click the ISO and then run Setup.exe and select the Install option.

Very Important - ensure you select the option to keep your files and apps.

Salvador Diaz 0 Reputation points

2025-10-13T19:00:10.03+00:00

Hi.
I did all the steps you mentioned, but for some reason I can't see any message to understand what's going on...

Regards.
DaveM121 888.7K Reputation points Independent Advisor

2025-10-14T06:11:07.47+00:00

I apologize, I was offline.

If you are still experiencing this problem, click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.

Also, please provide a screenshot of the new error you see when you use the Windows 11 ISO from that link method.

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