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I requested a refund of $50 as my Microsoft 365 included AI without my approval. I received an email from Microsoft on 26 November to say my refund had been approved, but I have not received my refund yet
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
My $50 has finally been refunded to me - only took 2 months! good luck everyone and check your bank statement.
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Thanks for the response - you prompted me to check my bank and I can see mine is pending. Fingers crossed it comes through with no issues. Finally! That's pretty poor service though, from first notification of the refund, to only receiving it 2 months later (with many follow ups and different stories given as to what went wrong)... Good luck to everyone else!
Today I was contacted by Microsoft 02 9055 9190 regarding my refund. They are still working on it but have given me a months free subscription. I used to renew in August,but now I will renew in September. Now to wait for refund.
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Its good to hear they are actually providing some customer service. Thanks for sharing, I will look out for that number or call them.
Good luck Lorraine - it is a Sydney New South Wales phone number. Have your case number handy if you do ring them
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I’ve had the same issue!! Received an email on 26 November with the same information, have not received my $50 and my bank confirmed the refund does not exist on their end. I’ve contacted Microsoft 10 times and receive a different answer everytime, some saying it’s been processed and they can’t do anything else, and others saying it’s not yet processed. Cant get a straight answer, it’s so dishonest they are withholding money they claimed to refund!
I too received an email at the end of November saying the refund has been approved.
I rang twice and used their chatbot and here I am now in 2026 without a proper answer or the refund.
I was given multiple answers, the lates one being I'd get an email with a $50 gift card...I'm furious and will be going to the ACCC about this.
Last email to Microsoft, they sent an auto reply reminding me the about the subscription renewal! I hate dealing with this company.
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Hi,
Have you already tried contacting your bank to make sure the refund is not pending on their end?
To clarify, was this subscription purchased from the Apple Store, since you selected MacOS as your category?
I purchased the subscription from Microsoft, and the money is not pending at the bank.
Thank you for your reply. If you purchased the subscription directly from Microsoft, you will need to contact Microsoft Billing Support so they can check your refund.
Click this link: https://support.microsoft.com/contactus/
Sign in to your Microsoft account.
Select Microsoft 365 > Click 'Get home support'.
Type "Chat with an agent" from the text field and press Enter.
Click "Contact support" at the bottom.
Select the product you need help with.
Follow the prompts to connect with a live agent.
Customer service phone numbers: https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2