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Surface Pro 9 Recovery Issue After Update

Alsharief, Ahmed (MOI) 0 Reputation points
2026-01-04T14:46:27.14+00:00

I’m having issues with my Surface Pro 9, which is about two years old. After a recent update, it asked for my password, but I forgot it. I tried multiple times, and now the device is stuck on the logo screen. I’ve attempted all the suggested reset procedures, including holding the power button alone and holding the power and volume buttons for 30 seconds, but nothing worked. I also tried using USB recovery mode, but the device doesn’t recognize it. Can you help me resolve this problem?

Surface | Surface Pro | Display and screen
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  1. Q&A Assist
    2026-01-04T14:46:36.6833333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If your Surface Pro 9 is stuck on the logo screen and you're unable to access it due to a forgotten password, you can try the following steps:

    1. Obtain the BitLocker recovery password: If your device was using BitLocker for encryption, you will need the recovery key. You can find this in your Microsoft account under the devices section or contact your administrator if managed differently.
    2. Create a USB recovery drive: If you haven't already, you may need to create a USB recovery drive using another computer. Download the Surface recovery image from Microsoft Support and follow the instructions to create the recovery drive.
    3. Boot from USB recovery drive: Insert the USB recovery drive into your Surface Pro 9. Shut down the device, then press and hold the Volume-down button while pressing the Power button. Continue holding the Volume-down button until you see spinning dots beneath the logo. This should boot the device from the USB drive.
    4. Follow on-screen instructions: Once you boot from the USB drive, follow the on-screen instructions to restore your device to its original state.
    5. Reset your password: If you manage to access the system, you can reset your password through the sign-in options or by using your Microsoft account.

    If these steps do not resolve the issue, you may need to reach out to Microsoft Support for further assistance.

    References:

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