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need help accessing my life@ford account

Holloway, Jerrel (J.) 20 Reputation points
2026-01-06T19:47:05.0133333+00:00

cant access my life@ford account because i no long have access to my old phone number

Microsoft 365 and Office | Other
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2026-01-06T19:47:18.3166667+00:00

If you can't access your life@ford account because you no longer have access to your old phone number, you will need to reset your Multi-Factor Authentication (MFA) settings. Here are the steps you can follow:

  1. Contact another admin: If you have another admin in your organization, ask them to reset your MFA settings. They can do this by signing into the cloud service portal and managing user settings.
  2. Use security information: If your global admin has enabled the feature, you can also reset your work or school password using your security information and mobile device.
  3. Support contact: If you are unable to resolve the issue through the above methods, consider reaching out to the Microsoft 365 Data Protection team for assistance. You can find the support phone number for your region at the Microsoft 365 admin support page.

Make sure to explain your situation clearly when contacting support to expedite the process.

AI-generated content may be incorrect. Read our transparency notes for more information.

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