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Closed vs Resolved in ADO

Tatem, Taron D 0 Reputation points
2026-01-07T14:49:51.7666667+00:00

What's the difference between Closed and Resolved in ADO?

Azure DevOps
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  1. Siddhesh Desai 7,080 Reputation points Microsoft External Staff Moderator
    2026-01-07T15:02:57.1+00:00

    Hi @Tatem, Taron D

    Thank you for reaching out to Microsoft Q&A

    According to this Microsoft Document: https://learn.microsoft.com/en-us/azure/devops/boards/work-items/workflow-and-state-categories?view=azure-devops&tabs=agile-process#workflow-states

    User's image

    Resolved:

    • Indicates the work item (e.g., Bug, User Story) has been addressed but not yet verified.
    • Commonly used for bugs or issues:
    • The developer has implemented a fix or completed the work.
    • The item is waiting for validation (QA testing, stakeholder review).
    • System updates fields like Resolved by and Resolved Date when entering this state.
    • Belongs to the “Resolved” state category, which signals progress but not final closure.

    Closed:

    • Means the work item is fully completed and verified.
    • For bugs: QA has confirmed the fix; for user stories: acceptance criteria met.
    • No further action is expected; the item is considered done.
    • Belongs to the “Completed” state category in Azure Boards.

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