How to get the @ symbol instead of " when I hit shift 2

If pressing Shift + 2 results in " instead of @, it is likely due to the keyboard layout settings. The @ symbol is typically accessed by pressing Shift + 2 on keyboards with a US layout, while other layouts (like UK) may have different mappings where Shift + 2 produces ".

To resolve this issue, you can try the following steps:

1. Check Keyboard Layout: Ensure that your keyboard layout is set to the correct one (e.g., US). You can switch layouts by pressing the Windows logo key + Spacebar or by selecting it from the system tray.
2. Change Language Settings: Go to your language settings and ensure that the input language matches your keyboard layout. You can do this through the Control Panel under Region and Language settings.
3. Use On-Screen Keyboard: If you're unsure about your layout, you can use the On-Screen Keyboard (OSK) to see the current layout visually. You can access it by searching for "On-Screen Keyboard" in the Start menu.

If the problem persists, you may want to consider reinstalling or updating your keyboard drivers.

Hi Anna Zanin,

Welcome to Microsoft Q&A!

I understand how frustrating it can be when your keyboard doesn’t type the expected characters. As per what the Q&A Assist has stated, this usually happens because the keyboard layout is set to a different region. Have you tried what it suggested?

Let's try to look at the language indicator (bottom-right of the Taskbar), if it says ENG UK, that’s the reason for your issue and the solution is simple. You can click it or press Win + SpaceBar to change to a US keyboard. To get rid of it permanently:

• Open Settings > Time & Language > Language & Region > check under Preferred languages.
• If you don't use English (United Kingdom) > click the three-dot > choose Remove.
• If you still use or the ENG UK appears with other languages > three-dot > Language options
• Scroll to Keyboards section > Click the three-dot and Remove the UK keyboard
• If it's the only one and Remove is grayed out > click Add a keyboard > US QWERTY
• Now Remove the UK Keyboard. Do the same with other languages if you use multiple.

If the problem persists, you may have a driver issue or a very specific regional setting. Let me know and we will go deeper into it.

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