How to dispute unauthorized charges

To dispute unauthorized charges in the Microsoft Store, you should follow these steps:

1. Review Your Charges: Verify the charges on your credit card statement to ensure they are indeed unauthorized.
2. Contact Microsoft Support: You can create a support request through the Azure portal to address the unauthorized charges. Provide them with details about the charges, including the dates and amounts.
3. Chargeback Process: If you believe the charges are fraudulent, you can also contact your credit card issuer to dispute the charges directly. They may initiate a chargeback process on your behalf.
4. Documentation: Keep records of all communications with Microsoft and your credit card issuer regarding the dispute.

For more information on managing refunds and chargebacks, you can refer to Microsoft's guidelines on chargebacks and chargeback reversals.

References:

• Managing refunds and chargebacks from your service