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I can't create new Contacts on New Outlook. It seems New Outlook is 3 steps back in a number of regards.

James Miller 35 Reputation points
2026-01-09T05:09:32.8466667+00:00

Every time I try to create a new Contact in New Outlook I hit enter and get the message "Can not create a new contact."

Outlook | Windows | New Outlook for Windows | For home

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  1. Julian A 640 Reputation points Independent Advisor
    2026-01-09T07:26:52.1666667+00:00

    Are you using a personal Outlook.com account or a work or school Microsoft 365 account, and does the error happen only in new Outlook or also in Outlook on the web at outlook.com?

    As a quick check, make sure you are signed in with an Outlook.com, Microsoft 365, or Exchange account, then try signing out of the new Outlook and signing back in, or temporarily switching back to classic Outlook to confirm the contact can be created there. You can also try resetting the new Outlook app and checking for updates.

    https://support.microsoft.com/en-us/office/fix-problems-importing-contacts-to-outlook-e9de11b0-0db4-434c-9fa1-be6db1becf3b

    https://support.microsoft.com/en-us/office/troubleshoot-outlook-for-windows-issues-241bb0fc-b201-4bb2-98d3-74750a27029e

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  2. AI answer

    2026-01-09T05:09:38.7+00:00

    It seems that you are encountering an issue with creating new contacts in New Outlook. While the specific error message you are receiving is not detailed in the provided context, it is important to note that New Outlook has undergone architecture changes that may affect how certain features work compared to previous versions.

    If you are having trouble creating new contacts, consider checking if there are any updates available for New Outlook or if there are any known issues with the current version you are using. Additionally, ensure that your account settings are correctly configured, as issues with account synchronization can sometimes lead to problems with creating contacts.

    If the problem persists, you may want to reach out to Microsoft Support for further assistance, as they can provide more tailored troubleshooting steps based on your specific situation.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  3. Stuart Felvus 0 Reputation points
    2026-01-12T02:42:36.41+00:00

    I had this issue with a user, OWA works but only if the new contact feature is turned off.
    Can't seem to find this feature toggle in the app.
    User's image

    See if this helps while MS fixes their product.

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