Hi. I'm David, and I'm happy to help you.
Please clarify the following:
- When you reinstalled the driver, did you let Windows reinstall it automatically, or did you use an installer? If you used an installer, where did you download it from?
- What is the name of the Bluetooth adapter you are checking in Device Manager?
(It's very easy to accidentally check the wrong Bluetooth device in Device Manager. I just want to make sure you're checking the correct one.)
Also, share a screenshot of your system information.
- Press "Windows + R", type
msinfo32and press Enter.
Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool. Or take a picture of the screen using a camera or smartphone and share it.
I await your reply.