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I need a refund

Dj hall 0 Reputation points
2026-01-09T15:00:18.1766667+00:00

I need to refund the some of the currency in NBA 2k26 because my little brother bought a lot while I was gone from the house and he spent over 200 dollars in months.

Windows for home | Other | Gaming
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  1. John Jefferson Doyon 71,520 Reputation points Independent Advisor
    2026-01-09T17:35:43.4666667+00:00

    Hi, I'm John! I will help you with this.

    Since these were digital purchases made through the Microsoft Store for NBA 2K26, refunds are handled through Microsoft/Xbox billing. The best first step is to submit a refund request using the official page here:

    Request a refund for digital purchases: https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

    While refunds for in-game currency aren’t always guaranteed, Microsoft does review cases like this individually, especially when accidental or unauthorized purchases are involved.

    I really hope this information is helpful! Let me know if you have any further questions or concerns.

    Regards,

    John J.D.

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  2. AI answer

    2026-01-09T15:00:26.8933333+00:00

    To request a refund for the currency purchased in NBA 2K26, you can follow these steps:

    1. Visit the Microsoft Store Orders Page: Go to your account's orders page at Microsoft Account Orders.
    2. Check Refund Eligibility: Ensure that the purchase meets the criteria for a refund, such as the time since purchase and whether the currency has been used.
    3. Request the Refund: If eligible, you can initiate the refund process directly from the orders page. If the currency has not been used, it will be removed from your balance upon refund.
    4. Contact Customer Support: If you encounter any issues or if the automated system does not allow a refund, you may need to reach out to Microsoft's Customer Support for further assistance.

    Keep in mind that if the currency has already been used, the refund process may not be straightforward, and you might want to monitor the account for any patterns of abuse if this is a recurring issue.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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