how to fix This site can’t provide a secure connection

The error message ERR_SSL_PROTOCOL_ERROR typically indicates an issue with the SSL connection between your browser and the website. Here are some steps you can take to troubleshoot and potentially fix this issue in Microsoft Edge:

1. Check Date and Time Settings: Ensure that your computer's date and time are set correctly. An incorrect date or time can cause SSL errors.
2. Clear Browser Cache: Sometimes, cached data can cause issues. Go to Edge settings and clear your browsing data, including cached images and files.
3. Disable Extensions: Some browser extensions can interfere with secure connections. Try disabling all extensions and see if the issue persists.
4. Check Security Settings: Ensure that your security settings in Edge are not overly restrictive. You can reset Edge settings to default if necessary.
5. Update Edge: Make sure you are using the latest version of Microsoft Edge. An outdated browser can lead to compatibility issues with SSL.
6. Check for Firewall/Antivirus Interference: Sometimes, firewall or antivirus software can block secure connections. Temporarily disable them to see if that resolves the issue.
7. Try Different DNS Settings: If you are using a specific DNS provider, try switching to a public DNS like Google DNS (8.8.8.8 and 8.8.4.4) to see if it helps.

If none of these steps resolve the issue, you may want to check if the websites you are trying to access are experiencing their own SSL issues.

References:

• Microsoft Edge known issues
• User data and privacy in Microsoft Edge

Hi Kathy S,
Welcome to Microsoft Q&A forum. I'm happy to help.

Please check Edge Settings > Privacy, search and services > Do you have Enhance your security on the web enabled?