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How to access photos on usb attached Samsung phone for download to computer?

Michael Aschenbach 20 Reputation points
2026-01-16T08:21:36.5766667+00:00

I have always been able to easily download photos via the USB port on this MS Surface Studio 2 computer. Now I plug phone into USB port and the Samsung phone shows up as a device but, when I click on it, it says the file is empty. I just took the photos so clearly they are there on the phone. Why am I having trouble accessing them for transfer, as I always have done before?

I tried a couple of different USB ports. They are not labled so I have no idea if one is better.

Surface | Surface Studio | USB-C
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  1. Q&A Assist
    2026-01-16T08:22:45.98+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It sounds like you are experiencing issues with accessing the files on your Samsung phone when connected to your Surface Studio 2. Here are a few troubleshooting steps you can try:

    1. Check USB Connection Mode: When you connect your Samsung phone to your computer, it may default to a charging mode. You need to change this to a file transfer mode (MTP). On your phone, swipe down from the top of the screen to access the notification panel, and look for a notification about USB options. Select "File Transfer" or "MTP".
    2. Restart Devices: Sometimes, simply restarting both your phone and your Surface Studio can resolve connectivity issues.
    3. Update Drivers: Ensure that your Surface Studio has the latest drivers installed for USB devices. You can check for updates in Windows Update.
    4. Try Different Cables: If possible, try using a different USB cable, as some cables are only meant for charging and do not support data transfer.
    5. Check for Software Updates: Make sure that your Samsung phone is running the latest version of its operating system, as updates can fix bugs related to USB connectivity.

    If these steps do not resolve the issue, consider checking the settings on your phone or looking for any specific software that might be required to facilitate file transfers.

    References:

    1 person found this answer helpful.

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