How do I contact Roku Support. I looked on the Better Business Site and Roku has an "F" rating. I will try their phone number. Not sure if there is a website to help.
How to remove Roku Ad from my Roku TV. I cannot access the TV at all.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 59%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
Dorothy Haley
0
Reputation points
I need help removing a Roku Ad from my TV asking for more of my personal information. TV is stuck on this ad and will not work now.
Also I usually watch Jesus Image Services on my computer and TV on YouTube. I could not access today's latest Sunday Morning Service. I would llike to watch the Sunday Night Service, Today, January 18, 2026 also.
Thank you so much for you help.
Dotty Haley
******@comcast.net
Windows for home | Other | Apps
2 answers
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AI answer
2026-01-18T17:25:14.02+00:00 To resolve the issue with your Roku TV being stuck on an ad, you can try the following steps:
- Restart the Roku TV: Unplug the TV from the power source, wait for about 10 seconds, and then plug it back in. This can help reset the system.
- Use the Remote: If you can access the remote, try pressing the Home button multiple times to see if it can exit the ad.
- Factory Reset: If the TV remains unresponsive, you may need to perform a factory reset. This usually involves pressing a combination of buttons on the Roku remote or using the reset button on the TV itself. Note that this will erase all your settings and preferences.
- Contact Roku Support: If none of the above steps work, consider reaching out to Roku's customer support for further assistance.
Regarding your access to the Jesus Image Services on YouTube, once your Roku TV is functioning again, you should be able to access YouTube and watch the services as usual. If you're still having issues, you can also try watching on your computer directly through the YouTube website.
References:
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