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People with accounts managed by an organization cannot be added to group chats created on Skype.

Celeste Chen 0 Reputation points
2026-01-20T05:18:58.51+00:00

I would like to invite a Microsoft user from another organization to a Teams channel that was migrated from Skype. But unable to add the user to the channel. The message shows "People with accounts managed by an organization cannot be added to group chats created on Skype."

Microsoft Teams | Microsoft Teams for business | Teams and channels | Other
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  1. Nam-D 3,865 Reputation points Microsoft External Staff Moderator
    2026-01-20T07:46:13.54+00:00

    Hello @Celeste Chen,

    Thank you for reaching out to the Microsoft Q&A forum. 

    Based on the details you have provided, it appears that you are encountering an issue when attempting to add a Teams user to a group chat that was originally created on Skype. According to current platform behavior, organizational accounts cannot be added to Skype‑originated group chats, and Microsoft has only enabled interoperability for one‑on‑one chats and calls between Skype and Teams users rather than group conversations. 

    This limitation aligns with Microsoft's existing integration model, which focuses on allowing communication between individual Skype and Teams users but does not extend to group chat scenarios. IT Admins - Manage external meetings and chat with people and organizations using Microsoft identit… 

    User's image

    Your feedback regarding this limitation is truly valuable. Many users would benefit from having broader interoperability options, and expanding support for group chats across platforms would certainly enhance convenience and flexibility for various collaboration needs. 

    To ensure your suggestion reaches the appropriate team, I strongly encourage you to submit this request through the Microsoft Teams · Community, which serves as the official channel where ideas are reviewed by the product engineering team for potential future enhancements. 

    Should you need any further assistance or have additional questions, please feel free to let us know. We sincerely appreciate your understanding and cooperation as we work to improve the Teams experience for all users. 

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  2. AI answer

    2026-01-20T05:19:04.5266667+00:00

    The error message you are encountering indicates that there are restrictions related to adding users from other organizations to group chats that were originally created on Skype. In Microsoft Teams, when migrating from Skype, certain permissions and settings may need to be configured to allow external users to be added to channels or chats.

    To resolve this issue, ensure that the following steps are taken:

    1. Check External Access Settings: The administrator of your organization should verify that external access is enabled in the Teams Admin Center. This includes allowing communication with users from other organizations.
    2. Guest Access Configuration: If you want to invite users from another organization, ensure that guest access is properly configured. The external user must be invited as a guest and accept the invitation before they can access the Teams channel.
    3. Cross-Tenant Settings: If the user is from another organization, the cross-tenant access settings must be reviewed. Both organizations need to allow access to each other for the user to be added successfully.

    If the issue persists, it may be necessary to consult with your IT administrator to ensure that all settings are correctly configured for external collaboration.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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