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So I recently found out about the several bugs and issues that have come with the recent Windows 11 updates, and unfortunately have fallen victim to it. Everything was working fine yesterday, but when I booted up my computer today I have nothing but a black screen, and I can't even see the mouse cursor. The computer recognizes the monitors, but it's like it doesn't at the same time.
I've tried several possible fixes, but nothing seems to work. When I try to reset the graphics driver with Win+Ctrl+Shift+B, nothing. No audible beep, nothing. I tried loading up BIOS, and that doesn't even pop up on the screen. For clarification, I have a NVIDIA graphics drive, which I believe has been the main target for a lot of people with this update.
I'm really hoping this update (or some other update that released) didn't destroy my graphics drive or anything. I want to be optimistic that a new update will fix this, but I doubt I'll know when a new update releases since I can't even seen what's on my screen. If someone knows of any fix at all that may work, PLEASE let me know as soon as possible because I work from home and need my computer to run properly.
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Hello,
There is an out of band update that fixes this bug.
For Windows 11 23H2- https://www.catalog.update.microsoft.com/Search.aspx?q=KB5077797%20
For Windows 11 24H2 and 25H2-- https://www.catalog.update.microsoft.com/Search.aspx?q=KB5077744%20
After you download it you can install it with cmd or powershell:
wusa.exe "C:\Path\To\windows11.0-kb5077797-x64.msu" /quiet /norestart
Unfortunately I still am unable to have any type of video/display to show up on my monitors, so I won't be able to install the update. I think either the update somehow messed with the gpu or some other issue is going on.
I appreciate the help though, and will install that update as soon as I figure out the problem and can get the computer running like it's supposed to.
Thank you!
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He said he can’t see his screen. So he can’t download things.
Hi Draylin Byrd
Shut down your computer by long pressing on/off button for two times in a row. Then start again and check if you can boot on the diagnostic startup screen.
That didn't do anything as far as I can tell. It's like the computer isn't displaying anything onto the monitors at all.
Edit: I just tried adjusting the RAM sticks and graphics card in case they were knocked loose somehow, and the issue still persists.
I guess to clarify more on what the issue is, the computer is not displaying anything on the monitors and hasn't been since getting the windows update. The PC turns on and the monitors are receiving a signal, but there is no display being shown.
It could be an issue with the video card or the monitor itself. I think it's the monitor, but you'd better bring your pc to a technician for a diagnosis.
I tried other monitors that I had plugged into another computer and it seems the same issue persists, so I doubt it's the monitors. It may very well be the video card, but I'm also thinking it could possibly be a PSU issue too. I'm not sure if it's supplying enough energy to the gpu, but I do find it odd that if either of the two are the issue that they just randomly stopped working.
Everything was working fine, but upon shutting down the computer and powering it back on the next day it just stopped...
If you cannot boot in Windows, you cannot solve the issue alone. I believe you should bring the pc to a technician.
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