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I let my subscription expire so i could join our family subscription which i did but when i open word, it tells me i must renew my subscription

William Sumerlus 0 Reputation points
2026-01-20T17:44:33.5066667+00:00

I let my microsoft subscription expire so i could join our family subscription, which i did but now when i open word it tells me i have to renew my subscription but i am a member of our family subscription

Microsoft 365 and Office | Word | For home | Windows
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  1. Charles Kenyon 167.5K Reputation points Volunteer Moderator
    2026-01-20T18:22:07.4033333+00:00

    The primary subscriber in the family plan must send you a link to join. You use that, with your Microsoft account, to add the subscription to your account. Then download and sign in.

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  2. paulr0511 45,415 Reputation points Independent Advisor
    2026-01-20T18:29:09.0433333+00:00

    Hello, good day and thanks for your question. To add to the above, if your previous subscription on your account is already showing as expired, try leaving the family and then ask for another invite and accept it again. Afterwards, try to logout and login again on any Microsoft 365 app (e.g from Word > click on File > Account > Sign out and then Sign in and see how it goes.

    https://support.microsoft.com/en-us/account-billing/how-to-leave-a-microsoft-family-group-6d806bbb-eb38-a978-10f4-3bbb814ffcc4

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  3. AI answer

    2026-01-20T17:44:43.3166667+00:00

    It sounds like there may be an issue with the activation of your Microsoft 365 subscription after joining the family plan. Here are some steps you can take to resolve the issue:

    1. Check Subscription Status: Go to your Microsoft account at account.microsoft.com and verify that your family subscription is active.
    2. Sign In with the Correct Account: Ensure that you are signed into Word with the same Microsoft account that is associated with the family subscription.
    3. Update License in Word: Open Word, go to File > Account, and click on Update License. Log in again if prompted.
    4. Reactivate Subscription: If your subscription appears inactive, you may need to reactivate it in the Microsoft 365 admin center if you have access to it.

    Following these steps should help you regain access to Word without needing to renew your previous subscription.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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