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The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001a (0x0000000000061941, 0x00000247cfb1f060, 0x000000000000000d, 0xffff918622fb7460). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: e8abd10f-5c73-462c-9d9b-fc6fb455572e.

victor hugo fonseca gama 0 Reputation points
2026-01-19T20:12:39.66+00:00

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001a (0x0000000000061941, 0x00000247cfb1f060, 0x000000000000000d, 0xffff918622fb7460). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: e8abd10f-5c73-462c-9d9b-fc6fb455572e.

Windows for home | Windows 11 | Performance and system failures

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  1. Jonathan Deives 74,260 Reputation points Independent Advisor
    2026-01-21T21:04:09.85+00:00

    The files indicate that the cause of the blue screen of death (BSOD) is a problem with the RAM hardware.

    If you are using an XMP profile, disable it and see if the error persists.

    If it persists, you should replace your RAM. If you have more than one module, you can test them one at a time using the memtest86 tool to check if the problem is in only one or in both.

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  2. victor hugo fonseca gama 0 Reputation points
    2026-01-22T17:56:45.54+00:00

    Actually there is no BSOD, only unexpected reboots. I'll try check the RAM, thanks you very much

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  3. victor hugo fonseca gama 0 Reputation points
    2026-01-21T18:14:26.64+00:00

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  4. Jonathan Deives 74,260 Reputation points Independent Advisor
    2026-01-19T20:45:59.4633333+00:00

    See if your computer is creating minidump files.

    To find these files, this is the path "C:\Windows\Minidump".

    First copy and paste all the minidump files you have to another folder and then zip it. Then upload the ZIP file to the cloud OneDrive.

    Choose to share or right click and get the share link.

    Please post the link to the ZIP file here so it can be reviewed.

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  5. AI answer

    2026-01-19T20:12:49.8666667+00:00

    The bug check code 0x0000001a indicates a memory management error, which can occur due to various reasons such as faulty hardware, corrupted drivers, or issues with system memory. The parameters provided in the bug check can help in diagnosing the specific issue, but typically, this error suggests that the system encountered a problem while trying to manage memory.

    To troubleshoot this issue, you can take the following steps:

    1. Check for Hardware Issues: Run memory diagnostics to check for faulty RAM. You can use the Windows Memory Diagnostic tool or third-party tools like MemTest86.
    2. Update Drivers: Ensure all drivers, especially for critical components like graphics and storage, are up to date.
    3. Check for Software Issues: Review any recent software installations or updates that might have triggered the issue. Uninstalling or rolling back recent changes may help.
    4. Analyze the Dump File: The dump file saved at C:\WINDOWS\MEMORY.DMP can be analyzed using debugging tools like WinDbg to get more insights into the cause of the crash. You can use the command !analyze -v in WinDbg to perform an automatic analysis of the dump file.
    5. System Restore: If the issue persists, consider performing a system restore to revert the system to a previous state before the issue began.

    By following these steps, you should be able to identify and potentially resolve the underlying issue causing the bug check.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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