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Not able to recieve mails from xxx.com domain

Manish Nirankari 0 Reputation points
2026-01-23T01:58:06.2033333+00:00

Not able to receive mails from xxx.com domain. team has checked and as per them mails are being delivered to other domains like Microsoft.com and bt.com. but its not delivering to Kyndryl.com

Microsoft 365 and Office | Other
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  1. Sumit D - IA 169.2K Reputation points Independent Advisor
    2026-01-23T02:36:00.3866667+00:00

    Hi Manish,

    Sometimes it is an IP block. Did you restart the router once to refresh the IP?

    Try to add that particular email address to your "safe sender" list.

    Also ensure if you have any software that scans your Email, it is turned off.

    I hope this information helps. If you have any more questions, don't hesitate to reach out.

    Otherwise, please take a moment to rate the answer. Wishing you good luck!

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  2. AI answer

    2026-01-23T01:58:48.9866667+00:00

    If you're not receiving emails from the AIA.com domain to Kyndryl.com, there are a few potential issues to consider:

    1. Email Filtering: Check if there are any rules or filters set up in your email settings that might be diverting or blocking emails from the AIA.com domain.
    2. MX Records: Ensure that the MX records for Kyndryl.com are correctly configured to receive emails. If the MX records are not set up properly, it could prevent emails from being delivered.
    3. Throttling or Restrictions: Sometimes, if suspicious activity is detected from a particular IP address, emails may be temporarily restricted. This could affect the delivery of emails from AIA.com if their IP has been flagged.
    4. Domain Verification: Make sure that the domain Kyndryl.com is properly verified in your email system, as unverified domains may face delivery issues.
    5. Network Configuration: Ensure that your network allows connections from the IP addresses used by the AIA.com domain.

    If the issue persists, you may want to consult with your IT department or email administrator for further troubleshooting steps.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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