not getting push notifaction and 6 digit code , instead getting 8 digit code and not able to sign in

Question

not getting push notifaction and 6 digit code , instead getting 8 digit code and not able to sign in

Ankita Jamuar 5

Hi, I have an account with username ******@OUTLOOK.COM and I am not able to sign in the account and not receiving 6-digit code rather getting TOTP 8 digit whenever I sign in from azure portal and I have been raising request in Microsoft also, but they told to raise a ticket in Microsoft azure for sign in purpose.

Also let me be clear this is my personal account with MCT benefits and i am global admin

Rukmini 41,820 Reputation points Microsoft External Staff Moderator

2026-01-22T16:18:22.29+00:00
Hello Ankita Jamuar,

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

Please send me the detail via private message.
Julian Sharp 25,916 Reputation points

2026-01-23T12:02:31.7133333+00:00

See https://learn.microsoft.com/en-us/answers/questions/5626012/cannot-sign-in-to-azure-portal-with-personal-outlo
Julian Sharp 25,916 Reputation points

2026-01-23T12:03:13.61+00:00

Also check on the MCT Lounge where this has come up

https://techcommunity.microsoft.com/discussions/mct-cafe/cannot-sign-in-to-azure-portal-with-personal-account-mct-%E2%80%93-mfa-code-mismatch/4471055
Ankita Jamuar 5 Reputation points

2026-03-10T09:28:48.5233333+00:00

Kimdly message me
Ankita Jamuar 5 Reputation points

2026-03-10T09:29:07.78+00:00

There is no team helping.me.
Ankita Jamuar 5 Reputation points

2026-03-14T17:59:49.99+00:00

Ankita Jamuar

I am a Microsoft Certified Trainer (MCT) and I am experiencing ongoing login issues with Azure. I consistently receive an 8‑digit authentication code instead of the expected 6‑digit code, which prevents me from accessing my account and using my MCT Azure benefits.

I have raised this issue multiple times on Microsoft Q&A and have also engaged with chat support. While the support team initially sends me private messages, they do not respond further despite repeated follow‑ups from my side. This lack of communication has left my issue unresolved and is preventing me from taking advantage of the benefits I am entitled to.

I request immediate and consistent support to resolve this authentication problem so I can access my Azure account and utilize my MCT benefitsThank you for the update. I would like to clarify that I am not fully locked out of my tenant. I am able to log in to Outlook and Microsoft 365 using secondary email codes and other authentication methods. The issue is specifically with Azure, where I consistently receive an 8‑digit authentication code instead of the expected 6‑digit code.

Since my access to other Microsoft services is working, this appears to be an Azure‑specific authentication problem rather than a complete tenant lockout. Could you please confirm whether the Data Protection team will address this Azure authentication discrepancy, and provide a clear timeline for when I can expect their outreach? I have not yet received any email or phone call despite multiple follow‑ups.

1 answer

Your answer

Rukmini 41,820 Reputation points Microsoft External Staff Moderator

2026-01-22T16:18:22.29+00:00

Hello Ankita Jamuar,

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

Please send me the detail via private message.
Julian Sharp 25,916 Reputation points

2026-01-23T12:02:31.7133333+00:00

See https://learn.microsoft.com/en-us/answers/questions/5626012/cannot-sign-in-to-azure-portal-with-personal-outlo
Julian Sharp 25,916 Reputation points

2026-01-23T12:03:13.61+00:00

Also check on the MCT Lounge where this has come up

https://techcommunity.microsoft.com/discussions/mct-cafe/cannot-sign-in-to-azure-portal-with-personal-account-mct-%E2%80%93-mfa-code-mismatch/4471055
Ankita Jamuar 5 Reputation points

2026-03-10T09:28:48.5233333+00:00

Kimdly message me
Ankita Jamuar 5 Reputation points

2026-03-10T09:29:07.78+00:00

There is no team helping.me.
Ankita Jamuar 5 Reputation points

2026-03-14T17:59:49.99+00:00

Ankita Jamuar

I am a Microsoft Certified Trainer (MCT) and I am experiencing ongoing login issues with Azure. I consistently receive an 8‑digit authentication code instead of the expected 6‑digit code, which prevents me from accessing my account and using my MCT Azure benefits.

I have raised this issue multiple times on Microsoft Q&A and have also engaged with chat support. While the support team initially sends me private messages, they do not respond further despite repeated follow‑ups from my side. This lack of communication has left my issue unresolved and is preventing me from taking advantage of the benefits I am entitled to.

I request immediate and consistent support to resolve this authentication problem so I can access my Azure account and utilize my MCT benefitsThank you for the update. I would like to clarify that I am not fully locked out of my tenant. I am able to log in to Outlook and Microsoft 365 using secondary email codes and other authentication methods. The issue is specifically with Azure, where I consistently receive an 8‑digit authentication code instead of the expected 6‑digit code.

Since my access to other Microsoft services is working, this appears to be an Azure‑specific authentication problem rather than a complete tenant lockout. Could you please confirm whether the Data Protection team will address this Azure authentication discrepancy, and provide a clear timeline for when I can expect their outreach? I have not yet received any email or phone call despite multiple follow‑ups.

Answer 1

Rukmini 41,820 Microsoft External Staff Moderator

Hello Ankita Jamuar,

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

Ankita Jamuar 5 Reputation points

2026-02-28T16:23:19.4833333+00:00

no one helped me there
Rukmini 41,820 Reputation points Microsoft External Staff Moderator

2026-03-04T20:05:44.44+00:00

Hello Ankita Jamuar

Lets continue over private messages!
Ankita Jamuar 5 Reputation points

2026-03-14T17:59:35.6+00:00

Thank you for the update. I would like to clarify that I am not fully locked out of my tenant. I am able to log in to Outlook and Microsoft 365 using secondary email codes and other authentication methods. The issue is specifically with Azure, where I consistently receive an 8‑digit authentication code instead of the expected 6‑digit code.

Since my access to other Microsoft services is working, this appears to be an Azure‑specific authentication problem rather than a complete tenant lockout. Could you please confirm whether the Data Protection team will address this Azure authentication discrepancy, and provide a clear timeline for when I can expect their outreach? I have not yet received any email or phone call despite multiple follow‑ups.
Ankita Jamuar 5 Reputation points

2026-03-14T18:01:43.84+00:00

please raise a support ticket
Ankita Jamuar 5 Reputation points

2026-03-14T18:04:08.7266667+00:00

how to raise request to data protection as i am not able to login and raise request , i tried with other accounts also but there i have basic plan so they dont allow creating mfa ticket , this issue is from january , i even upgraded to developer plan but no one from data protection team contacted
Ankita Jamuar 5 Reputation points

2026-03-14T18:05:26.68+00:00

how to raise request to data protection as i am not able to login and raise request , i tried with other accounts also but there i have basic plan so they dont allow creating mfa ticket , this issue is from january , i even upgraded to developer plan but no one from data protection team contacted

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not getting push notifaction and 6 digit code , instead getting 8 digit code and not able to sign in

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