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How to fix scan to email

Sandi Labchuk 0 Reputation points
2026-01-22T20:46:56.22+00:00

Printer Scan to email stopped working. It has been set up for years without issue and it scans not coming thru. No error message on printer, rather shows job complete

Microsoft 365 and Office | Other

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  1. Giovani Fuentes 0 Reputation points
    2026-01-26T17:14:45.7466667+00:00

    This appears to be related to the Microsoft 365 outage from a few days ago. Please let me know if the issue has since resolved on its own. It did for one of our users, though I’m currently experiencing a similar issue and want to confirm whether this is the same root cause or something different.

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  2. Giovani Fuentes 0 Reputation points
    2026-01-26T17:14:31.52+00:00

    This appears to be related to the Microsoft 365 outage from a few days ago. Please let me know if the issue has since resolved on its own. It did for one of our users, though I’m currently experiencing a similar issue and want to confirm whether this is the same root cause or something different.

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  3. Francisco Montilla 30,620 Reputation points Independent Advisor
    2026-01-22T23:49:31.9633333+00:00

    Hello,

    This usually happens when the email provider changes security requirements, like disabling older authentication methods.

    • Who provides your email account? (Microsoft 365 Business, Outlook.com, etc.)
    • Also, have you checked the Junk Email folder to ensure the spam filter isn't suddenly catching them?

    Knowing the printer model would be helpful as well. Let me know!

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  4. AI answer

    2026-01-22T20:47:04.7466667+00:00

    To troubleshoot the issue with your printer's scan to email functionality, consider the following steps:

    1. Check for Blocked IP Address: A common reason for scan to email issues is if your printer's IP address has been blocked by antispam tools. You can check if your IP address is on a blocklist using services like MXToolbox or WhatIsMyIPAddress. If it is blocked, contact the organization that added your IP address to their blocklist.
    2. Test Email Connection: Send a test email to verify your connection to Microsoft 365 or Office 365. You can follow the steps outlined in the article on using Telnet to test SMTP communication. If you cannot connect, it may indicate that your network or ISP is blocking communication on port 25.
    3. Configuration Check: Ensure that your printer is correctly configured for sending emails. Refer to the setup guide for multifunction devices or applications to send email using Microsoft 365 or Office 365 to verify your settings.
    4. SMTP Relay Issues: If you are using SMTP relay, ensure that your IP address is static and that your SPF record is correctly set up. Changes in your network or ISP could affect your static IP address, requiring updates to your connector settings.
    5. Check for Email Delivery to External Recipients: If emails are not being sent to recipients outside your organization, ensure that your connector is correctly configured to relay messages to external recipients.

    By following these steps, you should be able to identify and resolve the issue with your scan to email functionality.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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