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HOw do I fix my scanner. Its not showing up

Sarah Hess 0 Reputation points
2026-01-26T21:16:14.3566667+00:00

how come my hp smart printer will not scan when When I choose it from my comp

uter

Windows for home | Other | Apps
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  1. EmilyS726 236K Reputation points Independent Advisor
    2026-01-26T22:35:35.1733333+00:00

    Hello

    Can you please provide your scanner's model number?

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  2. AI answer

    2026-01-26T21:16:21.6533333+00:00

    If your scanner is not showing up on your computer, there are a few troubleshooting steps you can take:

    1. Reconnect the Scanner: Ensure that the scanner is properly connected to your computer. If it’s a USB scanner, try unplugging it and plugging it back in.
    2. Check Device Manager: Open Device Manager and see if the scanner is listed there. If it has a yellow exclamation mark, there may be a driver issue.
    3. Restart the Windows Image Acquisition (WIA) Service: Sometimes, restarting the WIA service can resolve detection issues. You can do this by:
      • Pressing Windows + R, typing services.msc, and pressing Enter.
      • Finding "Windows Image Acquisition (WIA)" in the list, right-clicking it, and selecting "Restart".
    4. Uninstall and Reinstall the Scanner: You can uninstall the scanner from Device Manager and then reconnect it to let Windows reinstall the drivers automatically.
    5. Check for Windows Updates: Make sure your Windows is up to date, as updates can include important fixes for device compatibility.
    6. Consult the Printer's Manual: If you are using an HP Smart Printer, refer to the user manual for specific troubleshooting steps related to scanning issues.

    If these steps do not resolve the issue, consider checking the manufacturer's support website for further assistance.


    References:

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