Cannot install Office 365

Hi, I'm John! I will help you with this.

Are you able to see your MS365 subscription under the Services & subscriptions page here: https://account.microsoft.com/services (make sure you’re signed in with the same Microsoft account you used to buy Office)?

If you can see it there and it is active, please follow these steps below.

If you haven't already, I’d suggest is to uninstall any existing Office apps on your Mac to avoid conflict:

• Here are the steps: https://support.microsoft.com/office/uninstall-office-for-mac-eefa1199-5b58-43af-8a3d-b73dc1a8cae3

Then, to reinstall Microsoft Office:

• Go to https://account.microsoft.com/services
• Sign in using the same Microsoft account linked to your license.
• Find your Microsoft 365 and click the "Install".
• That will download the installer for the Office apps, just run it and follow the steps.

If anything’s unclear or the "Install" option still doesn’t show, feel free to let me know. I’ll be happy to walk you through it!

I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.

I am not able to activate my office 365 that I just bought. using my account says I have no license available

It seems like you're encountering issues with activating Office 365 on your Mac. Here are some steps you can follow to resolve the problem:

1. Check Your Account: Make sure you are using the correct Microsoft account associated with the Office 365 subscription. If you have multiple accounts, try logging in with the one that was used to purchase the subscription.
2. Product Key: If you have a product key, ensure that you are entering it correctly. If prompted for payment, it may indicate that the key is not recognized or that the subscription is not linked to the account you are using.
3. Sign Out and Sign Back In: Sometimes, signing out of your Microsoft account in any Office app and then signing back in can help refresh the account status.
4. Contact Support: If you continue to face issues, consider reaching out to Microsoft support for assistance. They can help verify your account and subscription status.
5. Installation Troubleshooter: You may also want to run the Microsoft 365 Uninstall troubleshooter to ensure that any previous installations are completely removed before attempting a new installation.

Following these steps should help you resolve the installation issue with Office 365 on your Mac.