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cant receive and send emails. I have recreated new profile and still nothing is working. need to get my business up and running

Vicki Arians 0 Reputation points
2026-01-27T23:32:51.4866667+00:00

cant receive and send emails. I have recreated new profile and still nothing is working. need to get my business up and running

Microsoft 365 and Office | Other
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  1. Manoel Barros 19,270 Reputation points Independent Advisor
    2026-01-28T00:16:04.2666667+00:00

    Hello! Does your email address have your company's own domain, such as ******@companyname.com?

    If you have an email address with your own domain, you should contact your email provider. It may be a problem with the email server. Try accessing your email through webmail.

    If you have an email address from a Microsoft domain (@outlook.com or @hotmail.com), Google (@gmail.com), or another provider, try accessing it through webmail in your browser.

    For Microsoft email, you can try logging in at https://outlook.live.com/mail/0/, or using the new Outlook:

    https://apps.microsoft.com/detail/9nrx63209r7b?hl=en-US&gl=US

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  2. AI answer

    2026-01-27T23:33:01.0266667+00:00

    If you're unable to send or receive emails even after recreating your Outlook profile, here are some steps you can follow to troubleshoot the issue:

    1. Close Outlook Completely: Ensure that Outlook is fully closed. Check the Task Manager to confirm that there are no Outlook processes running.
    2. Registry Flag: You may need to add a registry flag to stop Outlook from trying to connect to Microsoft 365. Set the ExcludeExplicitO365Endpoint flag under Outlook's AutoDiscover key. You can do this by running PowerShell as an administrator and executing the appropriate command.
    3. Restart Your Computer: After making changes, restart your PC to ensure that all settings are applied.
    4. Create a Fresh Outlook Profile: After rebooting, go to Control Panel -> Mail -> Show Profiles and remove the old profile. Create a new profile and enter your email address and password. Allow the automatic setup to complete.
    5. Check Account Settings: Once Outlook is set up with the new profile, go to File -> Account Settings and ensure that only your business email account is listed and set as the default.

    If these steps do not resolve the issue, consider checking for any connectivity issues or using the Microsoft Support and Recovery Assistant to diagnose the problem further.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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