Share via

Family Safety app not working

Tanya and Rob Frith 5 Reputation points
2026-01-28T01:12:17.95+00:00

Hello,

We are trying to adjust the time limits on my son's connected device in the Family Safety app. However, whenever we try to either adjust the times or remove any limits, the app gives an error message saying 'Try again' or 'That didn't work.' Not further information provided. Have tried using the app to adjust time limits on a mobile phone (android device) as well as via the Family Safety app on a Windows device, neither is working. Very frustrating as he needs his device for school.

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest

  1. AI answer

    2026-01-28T01:12:26.36+00:00

    It sounds like you're experiencing issues with the Family Safety app when trying to adjust time limits for your son's device. Here are a few troubleshooting steps you can consider:

    1. Check for Updates: Ensure that both the Family Safety app on your mobile device and the Windows device are updated to the latest version. Sometimes, bugs are fixed in newer releases.
    2. Reset the App: On Windows, you can try resetting the Family Safety app. Go to Settings > Apps > Apps & features, find Family Safety, and select "Advanced options" to reset it. On Android, you can clear the app's data through the app settings.
    3. Reinstall the App: If resetting doesn't work, consider uninstalling and then reinstalling the Family Safety app on both devices. This can help resolve any corrupted files or settings.
    4. Check Internet Connection: Make sure that both devices have a stable internet connection, as the app relies on connectivity to function properly.
    5. Contact Support: If the problem persists, you may want to reach out to Microsoft support for further assistance, as they can provide more specific troubleshooting based on your account and settings.

    These steps should help you resolve the issues with the Family Safety app.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.