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how to get a properly working Outlook on my new computer It is working properly on my old computer, I have a Microsoft 365 subscription. I

Margaret Griffin 0 Reputation points
2026-01-29T21:27:56.8666667+00:00

I have a new computer. I have a subscription to Microsoft 365. I can send and receive emails on my old computer. At the moment on the new computer, Outlook is in the New Outlook mode (which I don't like) and I can get emails. I cannot send emails because I don't have anything in the contacts! I have spend hours on 3 different days working with Copilot. It is probably more messed up. I can't give up the old computer until I get this solved.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Q&A Assist
    2026-01-29T21:28:10.07+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To get Outlook working properly on your new computer with your Microsoft 365 subscription, you can follow these steps:

    1. Install Microsoft 365: Ensure that you have installed Microsoft 365 on your new computer. You can download it from the official Microsoft website by signing in with your Microsoft account.
    2. Set Up Your Email Account: Open Outlook and set up your email account. You can do this by going to File > Account Settings > Account Settings and then clicking on New to add your email account. Follow the prompts to enter your email address and password.
    3. Switch to Classic Outlook: If you prefer the Classic Outlook interface, you can switch from the New Outlook mode. Look for an option in the settings or help menu to revert to the Classic version.
    4. Import Contacts: Since you mentioned not having any contacts, you can import them from your old computer. Export your contacts from the old Outlook (usually found under File > Open & Export > Import/Export) and then import them into the new Outlook on your new computer.
    5. Check for Updates: Make sure your Outlook is up to date. Go to File > Office Account > Update Options > Update Now to check for any available updates.
    6. Test Sending Emails: After setting everything up, test sending an email to ensure that it works correctly.

    If you continue to experience issues, consider creating a new Outlook profile or checking for any service issues with Microsoft 365.


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