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since the Windows 11 update, I can no longer use the duplex feature on my printers

zelda morgan 10 Reputation points
2025-12-12T14:40:30.8333333+00:00

Since the Windows 11 update, I can no longer use the duplex feature on my printers. How can I fix this?

Windows for home | Windows 11 | Devices and drivers

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  1. Karen R. Pollard 0 Reputation points
    2026-02-02T22:14:17.6033333+00:00

    I lose my Duplex printing when I agree to update my printer drivers. Tried steps above but it will not change from Two-sided Printing (Manually).

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  2. Noel Macadangdang 16,815 Reputation points Independent Advisor
    2025-12-12T15:16:07.8366667+00:00

    Hi Zelda,

    Thank you for sharing your question. I get why you're annoyed losing the ability to print on both sides after a Windows 11 update is a pain and probably messes up your work.

    Microsoft and printer companies know this happens when printer settings reset or don't work well with the new Windows version. Even if your printer can usually print double-sided, Windows might change settings like Duplex Unit to Not Installed or force you to flip the pages yourself.

    Check if Duplex Printing is Active

    Go to Settings > Bluetooth & devices > Printers & scanners, pick your printer, and click Printing preferences. If Two-sided printing is on manual, hit the Refresh button. It should then go back to automatic duplex.

    Make Sure the Duplex Unit Is Seen

    In Printer properties > Device Settings, find Duplex Unit and set it to Installed if it says Not installed. This turns double-sided printing back on.  

    Try New or Updated Printer Programs

    Remove your printer in Settings, then get and put in the newest printer program (or the company’s main printer program, if they have one). Restart your computer after a fresh install. This can help Windows find and set up double-sided printing properly.

    If it Still Doesn't Work, Try Starting Clean

    Start Windows with only the necessary services running to see if something else is causing trouble. Use System Configuration, turn off services that aren't from Microsoft, restart your computer, and try printing double-sided again. If it works this time, something running in the background might be the issue.

    I hope this helps.

     

    Best Regards,

    Noel

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  3. Kurt Simala 0 Reputation points
    2026-02-08T18:26:41.7066667+00:00

    Unfortunately Microsoft did NOT include all the driver requirements for older printers. This is not the first time that this has happened. Luckily when they released Windows 10, someone was able to go in an provide additions to the new MS driver to get most of them to work. No idea if that will happen this time. In my case, HP did not release new drivers for my HP LaserJet P1606N, and MS only released a Generic Driver that only allow basic printing functionality. HP LaserJet Mono PCLmS Class Driver. So, I hold them both equally responsible for the issue. I'm sure that there is someone in each of the labs that have the ability to get this to work. But, not in there interest. So, for us, we keep one of each computer running Windows 10 and 11. Any large print jobs that need duplex will be moved to the Win10 System for "automatic duplex / print on both sides" printing. In the early days of computers before everyone could have networked devices, the phrase "Sneaker Net" was coined. Transferring files on floppy disk from one computer to another. I guess that yet another coined phrase for this scenario would be "Manual Duplex". Other than that, your other option is to by a new printer that Windows 11 knows how to talk to. :)

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  4. AI answer

    2025-12-12T14:40:40.7633333+00:00

    If you are experiencing issues with the duplex feature on your printers after the Windows 11 update, it may be related to compatibility issues or settings that need to be adjusted. Here are some steps you can take to try to resolve the issue:

    1. Check Printer Settings: Ensure that the duplex printing option is enabled in the printer settings. You can access this through the Control Panel or the printer properties in the Devices and Printers section.
    2. Update Printer Drivers: Make sure that your printer drivers are up to date. Visit the manufacturer's website to download the latest drivers compatible with Windows 11.
    3. Reinstall the Printer: Sometimes, uninstalling and then reinstalling the printer can resolve issues. Go to Devices and Printers, remove the printer, and then add it again.
    4. Check for Windows Updates: Ensure that your Windows 11 is fully updated, as updates may include fixes for printer issues.
    5. Use the Troubleshooter: Windows has built-in troubleshooting tools that can help identify and fix printing issues. You can access this by going to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Printer.

    If these steps do not resolve the issue, you may want to consult the specific documentation for your printer model or contact the manufacturer for further assistance.


    References:

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