Azure Portal Displays Blank Page When Accessing Provisioning Module in AWS SSO Enterprise Application

Question

Azure Portal Displays Blank Page When Accessing Provisioning Module in AWS SSO Enterprise Application

Sreerenjith - Head of Information Technology 40

We are experiencing an issue in the Azure Portal where the Provisioning module within the AWS SSO Enterprise Application fails to load.

When navigating to:

Azure Portal → Enterprise Applications → AWS SSO → Provisioning

…the portal returns a blank page with no UI components or error message displayed.

Observed Behavior

Provisioning blade does not render.

Page loads as completely blank.

No visible error notification in the Azure Portal UI.

Issue persists across browser refresh and re-login.

Blocking configuration and user/group provisioning settings are inaccessible.

Rukmini 38,530 Reputation points Microsoft External Staff Moderator

2026-02-02T11:59:27.49+00:00

Hello Sreerenjith - Head of Information Technology,

Can you please share the screenshot of the UI page also can you try logging to Azure Portal via Incognito window and try!
Jakub IVANOV 0 Reputation points

2026-02-02T12:48:12.3333333+00:00

We are expiriencing the same issue. Screeshot (just blank page) attached. Together I see in provisioning log records only until 8.1.2026, no more recent.
Sreerenjith - Head of Information Technology 40 Reputation points

2026-02-02T13:49:12.41+00:00

Hi Rukmini,
I attached the error screenshot to the response.
Sreerenjith - Head of Information Technology 40 Reputation points

2026-02-02T13:54:25.5933333+00:00

Hello Rukmini,

Yes. I’ve already tested using an Incognito window and also tried with a different browser, but the issue still persists (the Provisioning page continues to load as blank with the error message which I sent with you).

Please let me know the next steps.
Rukmini 38,530 Reputation points Microsoft External Staff Moderator

2026-02-02T13:55:44.7833333+00:00

Sreerenjith - Head of Information Technology, Thank you for sharing the details, will update you shortly!
Rodolfo Moro 0 Reputation points

2026-02-02T14:20:00.15+00:00

We are having the same issue... I've tried different browsers as well but no luck.
JC 5 Reputation points

2026-02-02T14:20:33.6766667+00:00

Same issue here, have submitted a ticket to MS support as I can't even load the support blade in azure. Tried different browser / incognito etc, makes no difference, this is an issue azure needs to sort out.

Been like this since I started work today, over 5 hours now and still not fixed
Rukmini 38,530 Reputation points Microsoft External Staff Moderator

2026-02-02T14:21:31.07+00:00

Hello JC, Can you please share the Support request ID so that I can check it internally?
Sreerenjith - Head of Information Technology 40 Reputation points

2026-02-02T16:00:24.1133333+00:00

Hi Rukmini,

Can you please expedite this process? We are currently blocked from provisioning new users due to this issue. Given the business criticality of SSO user onboarding, this is having a significant operational impact.

It also appears to be a broader issue, as others have reported the same problem. We would appreciate this being treated as a high-priority / major incident.

Thank you for your urgent support.
Rukmini 38,530 Reputation points Microsoft External Staff Moderator

2026-02-02T16:10:52.9866667+00:00

Hello Sreerenjith - Head of Information Technology, We are checking with the Engineering team and will you updated
Rukmini 38,530 Reputation points Microsoft External Staff Moderator

2026-02-02T16:17:54.1366667+00:00

Hello Sreerenjith - Head of Information Technology, The issue has been identified across multiple tenants and we are working with the team and will update you once the issue is fixed!
Sreerenjith - Head of Information Technology 40 Reputation points

2026-02-02T17:07:55.4433333+00:00

Hello Rukmini,

Thanks for your acknowledgement and confirmation.
Rukmini 38,530 Reputation points Microsoft External Staff Moderator

2026-02-03T08:44:19.98+00:00

Hello Sreerenjith - Head of Information Technology, Can you please check now!
Rodolfo Moro 0 Reputation points

2026-02-03T08:45:30.8133333+00:00

It's working again for us. Thanks for fixing it.
Rukmini 38,530 Reputation points Microsoft External Staff Moderator

2026-02-03T09:03:41.09+00:00

Hello Sreerenjith - Head of Information Technology, Thanks for the confirmation.

Answer accepted by question author

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Your answer

Rukmini 38,530 Reputation points Microsoft External Staff Moderator

2026-02-02T11:59:27.49+00:00

Hello Sreerenjith - Head of Information Technology,

Can you please share the screenshot of the UI page also can you try logging to Azure Portal via Incognito window and try!
Jakub IVANOV 0 Reputation points

2026-02-02T12:48:12.3333333+00:00

We are expiriencing the same issue. Screeshot (just blank page) attached. Together I see in provisioning log records only until 8.1.2026, no more recent.
Sreerenjith - Head of Information Technology 40 Reputation points

2026-02-02T13:49:12.41+00:00

Hi Rukmini,
I attached the error screenshot to the response.
Sreerenjith - Head of Information Technology 40 Reputation points

2026-02-02T13:54:25.5933333+00:00

Hello Rukmini,

Yes. I’ve already tested using an Incognito window and also tried with a different browser, but the issue still persists (the Provisioning page continues to load as blank with the error message which I sent with you).

Please let me know the next steps.
Rukmini 38,530 Reputation points Microsoft External Staff Moderator

2026-02-02T13:55:44.7833333+00:00

Sreerenjith - Head of Information Technology, Thank you for sharing the details, will update you shortly!
Rodolfo Moro 0 Reputation points

2026-02-02T14:20:00.15+00:00

We are having the same issue... I've tried different browsers as well but no luck.
JC 5 Reputation points

2026-02-02T14:20:33.6766667+00:00

Same issue here, have submitted a ticket to MS support as I can't even load the support blade in azure. Tried different browser / incognito etc, makes no difference, this is an issue azure needs to sort out.

Been like this since I started work today, over 5 hours now and still not fixed
Rukmini 38,530 Reputation points Microsoft External Staff Moderator

2026-02-02T14:21:31.07+00:00

Hello JC, Can you please share the Support request ID so that I can check it internally?
Sreerenjith - Head of Information Technology 40 Reputation points

2026-02-02T16:00:24.1133333+00:00

Hi Rukmini,

Can you please expedite this process? We are currently blocked from provisioning new users due to this issue. Given the business criticality of SSO user onboarding, this is having a significant operational impact.

It also appears to be a broader issue, as others have reported the same problem. We would appreciate this being treated as a high-priority / major incident.

Thank you for your urgent support.
Rukmini 38,530 Reputation points Microsoft External Staff Moderator

2026-02-02T16:10:52.9866667+00:00

Hello Sreerenjith - Head of Information Technology, We are checking with the Engineering team and will you updated
Rukmini 38,530 Reputation points Microsoft External Staff Moderator

2026-02-02T16:17:54.1366667+00:00

Hello Sreerenjith - Head of Information Technology, The issue has been identified across multiple tenants and we are working with the team and will update you once the issue is fixed!
Sreerenjith - Head of Information Technology 40 Reputation points

2026-02-02T17:07:55.4433333+00:00

Hello Rukmini,

Thanks for your acknowledgement and confirmation.
Rukmini 38,530 Reputation points Microsoft External Staff Moderator

2026-02-03T08:44:19.98+00:00

Hello Sreerenjith - Head of Information Technology, Can you please check now!
Rodolfo Moro 0 Reputation points

2026-02-03T08:45:30.8133333+00:00

It's working again for us. Thanks for fixing it.
Rukmini 38,530 Reputation points Microsoft External Staff Moderator

2026-02-03T09:03:41.09+00:00

Hello Sreerenjith - Head of Information Technology, Thanks for the confirmation.

Answer 1

Rukmini 38,530 Microsoft External Staff Moderator

Hello Sreerenjith - Head of Information Technology,

The issue has been identified across multiple tenants and we are working with the Engineering team and the issue has been fixed.

If the resolution was helpful, kindly take a moment to click on and click on Yes for was this answer helpful. And, if you have any further query do let us know.

Sreerenjith - Head of Information Technology 40 Reputation points

2026-02-03T09:01:10.4133333+00:00

Hi Rukmini,

It’s working for me as well now. Thank you for fixing this so quickly much appreciated.
Rukmini 38,530 Reputation points Microsoft External Staff Moderator

2026-02-03T11:33:17.8166667+00:00

Hello @Sreerenjith - Head of Information Technology , If the resolution was helpful, kindly take a moment to click on too

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Azure Portal Displays Blank Page When Accessing Provisioning Module in AWS SSO Enterprise Application

Observed Behavior

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