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Microsoft word won't let me print or save to PDF

Emily F 20 Reputation points
2026-02-03T23:18:21.6+00:00

Microsoft Word won't let me print. If I go to file->print, nothing happens. If I hit command + P, nothing happens. If I try to export to PDF, I get the error "The document 'my document' could not be saved as 'my document.pdf' ". This happens for every document I try, including new blank documents. I can print from both Excel and Powerpoint.

I've followed the instructions to uninstall (including removing all supporting files and running the license removal tool) and reinstall office, and then I ran the office auto-updater, but the problem still persists.

I'm using Microsoft Office 365, Word Version 16.105.3 (26020123). I have MacOS Tahoe 26.2.

Any help in fixing this would be much appreciated!

Microsoft 365 and Office | Word | For home | MacOS
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  1. Jeronimo Fuerte 39,260 Reputation points Independent Advisor
    2026-02-04T00:07:44.3033333+00:00

    Hi! Please try this to rebuild printing queues often restores the print dialog in Word.

    1. System Settings then Printers & Scanners

    Control-click (or right-click) in the printer list (or the empty area)

    Choose Reset Printing System

    Restart the Mac

    Add your printers back (they’ll be removed by the reset)

    As mentioned here:
    https://support.apple.com/guide/mac-help/mh14001/mac

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  1. Thach Nguyen 5 Reputation points
    2026-02-20T20:29:01.8466667+00:00

    Our org , getting the same issue right now. Did you figure the way to fix the issue ?

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  2. JB 0 Reputation points
    2026-02-20T02:28:29.64+00:00

    That didn't work for me. I uninstalled/reinstalled MS Office, removed printers, restarted computer a couple times, tried with and without printers added back... I can't print or save word documents as pdf. This started after I installed macOS Tahoe 26.3

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