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first time login 365 for register phone number but appear 'we ran into a problem, please try again'

Lum Pooi Yeng 0 Reputation points
2026-02-05T01:13:17.8733333+00:00

First time login microsoft 365 for register phone number, when pick text a code but appear 'we ran into a problem, please try agian'. this issue already happened two days and we are unable proceed next step.

Microsoft 365 and Office | Other
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  1. Xavier-D 8,500 Reputation points Microsoft External Staff Moderator
    2026-02-05T08:19:06.8933333+00:00

    Hello Lum Pooi Yeng,

    Thank you for reaching out to Microsoft Q&A forum

    I understand on the first time you login to Microsoft 365 for register phone number, when pick text a code but the following message appeared 'we ran into a problem, please try again'

    Since you have tried many times already and even on a different PC, I suggest you try contacting Microsoft Support chat for further assistance:

    1. Open a website link - Contact - Microsoft Support 
    2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
    3. In this section, you will need to sign in to your Microsoft account. 
    4. Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm 
    5. You can select " Chat with a support agent in your web browser " to access the chat window.

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  2. Lum Pooi Yeng 0 Reputation points
    2026-02-05T01:16:06.6533333+00:00

    network line is working well
    browser cache is clear

    phone number format is correct

    try many time already

    even try difference user and difference PC, the result is getting same error message.

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  3. AI answer

    2026-02-05T01:13:25.0166667+00:00

    If you're encountering the error message "we ran into a problem, please try again" while trying to register your phone number during the first-time login to Microsoft 365, it could be due to several reasons. Here are some steps you can take to troubleshoot the issue:

    1. Check Your Internet Connection: Ensure that you have a stable internet connection, as connectivity issues can cause problems during the registration process.
    2. Clear Browser Cache: Sometimes, clearing your browser's cache and cookies can resolve unexpected errors. Try this and then attempt to log in again.
    3. Try a Different Browser: If the issue persists, try using a different web browser or device to see if the problem is specific to your current setup.
    4. Check Phone Number Format: Ensure that you are entering your phone number in the correct format required by Microsoft.
    5. Wait and Retry: If the problem has been ongoing for a couple of days, it might be a temporary issue on Microsoft's end. Waiting and trying again later can sometimes resolve these types of errors.
    6. Contact Support: If none of the above steps work, you may need to contact Microsoft support for further assistance, especially if this is a recurring issue.

    These steps should help you troubleshoot the problem you're experiencing during the registration process.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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