when the system is connected with VPN it is getting issue and showing unknown in SCCM console

Are your boundaries configured correctly to manage clients over vpn? Client side logs should give you more insights into your problem.

Hi Murugan,

I would suggest to you to be sure that the necessary network ports from your VPN clients to SCCM site servers (MP, DP, SUP etc) are allowed.

You will find more details in the following documentation:

• Ports used in Configuration Manager

Once done, you can refer to the clients log below to get more details about the issue:

• ClientLocation.log
• LocationServices.log
• CcmMessaging.log

Regards,

Youssef Saad | Blog: https://youssef-saad.blogspot.com/ | LinkedIn

Hello there,

First please check if these clients over the VPN have received the policy of update. When policy is received, the following entry is logged in PolicyAgent.log:

We could check if Deployment Unique Id on the console is consistent with policy id displayed in PolicyAgent.log.

Software update would be checked if it is required by client , kindly check UpdatesStore.log. UpdateStore.log would record updates as missing if they are required. If it is not required or has been installed by client, there is no record in this log. So we could check the update is really required by these clients over the VPN.

Hope this resolves your Query !!

--If the reply is helpful, please Upvote and Accept it as an answer--

Hi @Murugan, 

I am writing to see if there are any update on this issue.

1, As mentioned in the above replies, please help check the related logs to check if the SCCM client has connectivity to the SCCM server when connected through VPN?

2, Please help confirm that if the SCCM client can access the Internet when connected through VPN.

Looking forward to your feedback.

Best regards,
Cherry