Share via

The add button in Normalization rules in Teams admin console if greyed out and I am a Global Admin.

Dennis Rachiele 20 Reputation points
2023-05-23T16:29:04.92+00:00

The add button in Normalization rules in Teams admin console if greyed out and I am a Global Admin. This is happening for all of my admins but if we add a batch through power shell that works. We can also edit or delete any existing that were added from Power shell. Anyone have any ideas why that would be before I open a case with Microsoft?

Microsoft Teams | Microsoft Teams for business | Other
Accepted answer
  1. Anonymous
    2023-05-24T01:38:13.7266667+00:00

    Hi @Dennis Rachiele

    The documentation states that there can be a maximum of 50 normalization rules in a given tenant dial plan.

    Through testing, when you create 50 normalization rules, the ADD button will turn gray and cannot be created.

    User's image

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    2 people found this answer helpful.
    0 comments

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Dennis Rachiele 20 Reputation points
    2023-05-24T10:46:37.1866667+00:00

    I do have 1 more questions, ours were created by a power shell script and we have 248 in there now, will they all work or just the first 50?

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.