Ongoing issues with shutting down laptop after cumulative update (KB5073455) Windows 11

Question

Ongoing issues with shutting down laptop after cumulative update (KB5073455) Windows 11

Kishor kumar Reddy Akki 50

We are experiencing an ongoing shutdown issue on Windows 11 23H2 devices following installation of Cumulative Update KB5073455. Impacted devices fail to shut down normally and remain powered on indefinitely.

Environment

OS: Windows 11 23H2

Update involved: KB5073455

Hardware: Dell Latitude 5450

CPU: Intel Core Ultra 7 165U

Security features enabled by default: Secure Launch / DRTM / VBS

Actions Already Taken

The following Microsoft-recommended steps and workarounds have been tested without success:

Installed OOB hotfix KB5077797

Issue persists after installation

  Online research indicates other customers report the same behavior post-hotfix

Secure Launch disabled via registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\DeviceGuard\Scenarios\SystemGuard Enabled = 0 No improvement Intel Trusted Execution Technology (TXT) disabled in BIOS No improvement DRTM BIOS options
```
  No DRTM-specific settings available on the device
```
Command-line shutdown: shutdown /s /t 0 No effect

Identified Workaround (BIOS Level)

Shutdown functionality only returns after disabling the following BIOS options:

VT for Direct I/O

Intel Trusted Execution Technology (TXT) (TXT must be disabled before VT for Direct I/O can be disabled)

This confirms the issue is tightly coupled to hardware virtualization / secure boot chain features, rather than OS-level shutdown commands.

Observations

The issue appears hardware-dependent and more prevalent on newer Intel platforms
Online research shows similar reports from HP and Lenovo devices
The Intel Core Ultra 7 165U is newer than most of our fleet, suggesting a potential interaction with recent Intel microcode
Strong suspicion that KB5073455 introduced a microcode or Secure Launch interaction regressionWe are experiencing an ongoing shutdown issue on Windows 11 23H2 devices following installation of Cumulative Update KB5073455. Impacted devices fail to shut down normally and remain powered on indefinitely.

Could anyone from Microsoft kindly suggest the next steps?

Kasper 0 Reputation points

2026-01-26T09:29:05.5533333+00:00

Hi!
I'm running Windows 11 Enterprise, OS Version 10.0.22631.

After the latest update KB5073455 I'm also experiencing inability to shutdown the computer. But also, a very annoying problem since the latest update is that the computer fans are constantly on since startup. Because of the corporate environment, I am unable to advancedly control the fans, or for example uninstall the latest update until a fixed one is provided. So please provide a fix for the fan issue also, so I don't have to wear earplugs while working. Thank you already in advance!
Clary-N 11,400 Reputation points Microsoft External Staff Moderator

2026-01-27T04:41:34.2433333+00:00

Hi Kasper,

Thank you for taking the time to explain the issue you’re experiencing.

After reviewing your request, I’d like to clarify that our team supports consumer editions of Windows, specifically Windows 11 Home and Windows 11 Pro. The device you’re referring to is running Windows 11 Enterprise, which is managed differently.

For Enterprise editions, updates, system settings and troubleshooting are handled by your organization’s IT support team or system administrator. They manage the policies and update deployments on Enterprise devices and have access to Microsoft’s Windows for Business / Enterprise support channels, which are best suited to help with this type of issue.

To move forward, please contact your internal IT or helpdesk team and share the details you’ve already provided here. If further assistance is required, they can escalate the case directly to Microsoft Enterprise Support under your organization’s support agreement.

You may also choose to post the issue in the Microsoft Community by creating a new thread under the Windows for Business / Enterprise tag, where it can be reviewed by Enterprise-focused support teams and IT professionals.

If you need Microsoft’s general customer support contact information, you can find the official phone numbers by region here: Customer service phone numbers

Thank you for your understanding and I hope the issue is resolved soon.
Lars Einar Bismo 0 Reputation points

2026-01-27T10:14:27.1133333+00:00

Hello, I just tested normal shutdown and command-line shutdown (shutdown -s -t 0), where as command-line works.
J, L 10 Reputation points

2026-01-27T13:40:31.53+00:00

Experiencing this issue with Intel Core Ultra 5 135U based system.
Attempted the fixes above, including installing KB and turning off TXT, problem still persists.
NormK42 15 Reputation points

2026-01-27T18:31:19.65+00:00

For Enterprise editions, updates, system settings and troubleshooting are handled by your organization’s IT support team or system administrator. They manage the policies and update deployments on Enterprise devices and have access to Microsoft’s Windows for Business / Enterprise support channels, which are best suited to help with this type of issue.

What do you expect an Enterprise IT support team to do in this scenario if still no hotfix update delivered by MS? Doing your job?

There was an official statement that this faulty npu slop update must be unistalled MANUALLY. And additionally this is quote: "Intune Update Rings cannot directly exclude specific KB patches!" So PLEASE dont redirect this housemade by MS Problem to any Enterprise company IT!

Please escalate this quickly for a hotfix - enterprise 23h2 IS still in Support period!

Thx

Best regards.

FYI in our company hundreds of Surface Pro 10 Devices are affected - so that's the downside of an npu device - the irony of intelligent Energy/battery Management die to npu and "AI" OS elements to save battery, but instead very intelligent bug of no shutdown is riddiclious!
Ra No 0 Reputation points

2026-01-28T07:37:31.1933333+00:00

I'm having the same issue. Lenovo ThinkPad, OS: Windows 11 23H2. CPU: 11th Gen Intel(R) Core(TM) i7-11850H
Clary-N 11,400 Reputation points Microsoft External Staff Moderator

2026-01-28T07:47:01.18+00:00

Hi everyone,

As forum moderators, we do not have any access to internal development of the product. Our primary role is to help guide users to the appropriate resources and support channels.

This thread is currently tagged under Windows for Home, and my scope is limited to consumer support only. For business or enterprise‑related scenarios, please refer to my earlier response and reach out through the appropriate business support channels.

If you are using Windows Home or Windows Pro, you may try performing an in‑place upgrade to the latest version (25H2) to see if it resolves the issue.

*Disclaimer: Let’s try performing an in-place install or in-place upgrade which will refresh your Windows files and operating system without removing files or applications. That being said, we always recommend that if you have important data, you should back it up before making large system changes. If you want to back up your data first, please do so.

If the problem persists, I recommend contacting Microsoft Support directly for further assistance.

Thank you for your understanding.
Emmanuelle Driz 35 Reputation points

2026-01-29T15:43:25.13+00:00
None of those workarounds are viable if your organization uses/requires:

Windows Hello

Secure Boot

Bitlocker

Currently affecting all our Ultra 7 165U and newer chipsets In production.
zhiguo yang 0 Reputation points

2026-01-30T02:39:19.0266667+00:00

Any news for the KB5073455, I installed KB5077797 not working also. for Ultra5 125U Lenovo laptop.
Clary-N 11,400 Reputation points Microsoft External Staff Moderator

2026-01-30T05:38:25.76+00:00

Hi,

Please check out the business support link on my answer above for further assistance.

Thank you for your understanding.
Friedrichs, Justin 10 Reputation points

2026-01-30T12:11:56.65+00:00

I could fix it by disabeling the Intel Virtualization Technology in the BIOS Settings.
Costin 0 Reputation points

2026-02-02T21:04:09.2033333+00:00

After having installed via SCCM push the KB5077797, the HP EliteBook 840 G11 Ultra 5 135, the laptop stopped performing a proper shutdown. Instead of 2 power led blinks and down power off, the keyboard relights up and reboots. After uninstalling it, it resumed shutting down normally.
zhiguo yang 0 Reputation points

2026-02-04T07:54:21.1666667+00:00

Any udpate for the issue? for Ultra5 platform still issue and shutdown -s -t 0 command not working. kb5077797 also not working
Clary-N 11,400 Reputation points Microsoft External Staff Moderator

2026-02-04T08:26:17.8366667+00:00

Hi zhiguo yang,

May I know if you have given the above suggested in-place upgrade process a try yet?
NormK42 15 Reputation points

2026-02-11T00:44:36.0066667+00:00

KB5075941 by Automatic Updates available for 23h2

February 10, 2026—KB5075941 (OS Build 22631.6649)

[...]

[OS Security (known issue)] Fixed: After installing the Windows security update released on or after January 13, 2026, some PCs which run Virtual Secure Mode (VSM) are unable to shut down or enter hibernation. Instead, the device restarts.

Finally fixed it, incl. Secure Boot and VSM enabled.
Jeannine Hutty 0 Reputation points

2026-03-04T14:11:58.3033333+00:00

I have an ASUS windows 11 laptop. Ever since the last 2 INTEL updates my laptop does not shut down or reboot properly. The message says "The operating system did not shutdown cleanly, Please do not interrupt this process.." I changed my settings to only sleep instead of complete shutdown, but the screen still goes black and will not awake forcing me to press the power button to bring the machine back to wake, then the cycle repeats over and over again!! I cannot seem to connect with INTEL TO COMMUNICATE THEIR ISSUES.
Clary-N 11,400 Reputation points Microsoft External Staff Moderator

2026-03-05T09:19:11.37+00:00

Hi Jeannine Hutty,

Thanks for explaining what’s happening. I understand how frustrating it is when your ASUS laptop won’t shut down or wake properly after the recent Intel updates, especially when it gets stuck in a shutdown/sleep loop and you have to use the power button.

To help narrow this down, could you let me know which of the suggested steps you’ve already tried and what the results were? That will help us focus on the best next step.

4 answers

Your answer

Kasper 0 Reputation points

2026-01-26T09:29:05.5533333+00:00

Hi!
I'm running Windows 11 Enterprise, OS Version 10.0.22631.

After the latest update KB5073455 I'm also experiencing inability to shutdown the computer. But also, a very annoying problem since the latest update is that the computer fans are constantly on since startup. Because of the corporate environment, I am unable to advancedly control the fans, or for example uninstall the latest update until a fixed one is provided. So please provide a fix for the fan issue also, so I don't have to wear earplugs while working. Thank you already in advance!
Clary-N 11,400 Reputation points Microsoft External Staff Moderator

2026-01-27T04:41:34.2433333+00:00

Hi Kasper,

Thank you for taking the time to explain the issue you’re experiencing.

After reviewing your request, I’d like to clarify that our team supports consumer editions of Windows, specifically Windows 11 Home and Windows 11 Pro. The device you’re referring to is running Windows 11 Enterprise, which is managed differently.

For Enterprise editions, updates, system settings and troubleshooting are handled by your organization’s IT support team or system administrator. They manage the policies and update deployments on Enterprise devices and have access to Microsoft’s Windows for Business / Enterprise support channels, which are best suited to help with this type of issue.

To move forward, please contact your internal IT or helpdesk team and share the details you’ve already provided here. If further assistance is required, they can escalate the case directly to Microsoft Enterprise Support under your organization’s support agreement.

You may also choose to post the issue in the Microsoft Community by creating a new thread under the Windows for Business / Enterprise tag, where it can be reviewed by Enterprise-focused support teams and IT professionals.

If you need Microsoft’s general customer support contact information, you can find the official phone numbers by region here: Customer service phone numbers

Thank you for your understanding and I hope the issue is resolved soon.
Lars Einar Bismo 0 Reputation points

2026-01-27T10:14:27.1133333+00:00

Hello, I just tested normal shutdown and command-line shutdown (shutdown -s -t 0), where as command-line works.
J, L 10 Reputation points

2026-01-27T13:40:31.53+00:00

Experiencing this issue with Intel Core Ultra 5 135U based system.
Attempted the fixes above, including installing KB and turning off TXT, problem still persists.
NormK42 15 Reputation points

2026-01-27T18:31:19.65+00:00

For Enterprise editions, updates, system settings and troubleshooting are handled by your organization’s IT support team or system administrator. They manage the policies and update deployments on Enterprise devices and have access to Microsoft’s Windows for Business / Enterprise support channels, which are best suited to help with this type of issue.

What do you expect an Enterprise IT support team to do in this scenario if still no hotfix update delivered by MS? Doing your job?

There was an official statement that this faulty npu slop update must be unistalled MANUALLY. And additionally this is quote: "Intune Update Rings cannot directly exclude specific KB patches!" So PLEASE dont redirect this housemade by MS Problem to any Enterprise company IT!

Please escalate this quickly for a hotfix - enterprise 23h2 IS still in Support period!

Thx

Best regards.

FYI in our company hundreds of Surface Pro 10 Devices are affected - so that's the downside of an npu device - the irony of intelligent Energy/battery Management die to npu and "AI" OS elements to save battery, but instead very intelligent bug of no shutdown is riddiclious!
Ra No 0 Reputation points

2026-01-28T07:37:31.1933333+00:00

I'm having the same issue. Lenovo ThinkPad, OS: Windows 11 23H2. CPU: 11th Gen Intel(R) Core(TM) i7-11850H
Clary-N 11,400 Reputation points Microsoft External Staff Moderator

2026-01-28T07:47:01.18+00:00

Hi everyone,

As forum moderators, we do not have any access to internal development of the product. Our primary role is to help guide users to the appropriate resources and support channels.

This thread is currently tagged under Windows for Home, and my scope is limited to consumer support only. For business or enterprise‑related scenarios, please refer to my earlier response and reach out through the appropriate business support channels.

If you are using Windows Home or Windows Pro, you may try performing an in‑place upgrade to the latest version (25H2) to see if it resolves the issue.

*Disclaimer: Let’s try performing an in-place install or in-place upgrade which will refresh your Windows files and operating system without removing files or applications. That being said, we always recommend that if you have important data, you should back it up before making large system changes. If you want to back up your data first, please do so.

If the problem persists, I recommend contacting Microsoft Support directly for further assistance.

Thank you for your understanding.
Emmanuelle Driz 35 Reputation points

2026-01-29T15:43:25.13+00:00

None of those workarounds are viable if your organization uses/requires:

Windows Hello

Secure Boot

Bitlocker

Currently affecting all our Ultra 7 165U and newer chipsets In production.
zhiguo yang 0 Reputation points

2026-01-30T02:39:19.0266667+00:00

Any news for the KB5073455, I installed KB5077797 not working also. for Ultra5 125U Lenovo laptop.
Clary-N 11,400 Reputation points Microsoft External Staff Moderator

2026-01-30T05:38:25.76+00:00

Hi,

Please check out the business support link on my answer above for further assistance.

Thank you for your understanding.
Friedrichs, Justin 10 Reputation points

2026-01-30T12:11:56.65+00:00

I could fix it by disabeling the Intel Virtualization Technology in the BIOS Settings.
Costin 0 Reputation points

2026-02-02T21:04:09.2033333+00:00

After having installed via SCCM push the KB5077797, the HP EliteBook 840 G11 Ultra 5 135, the laptop stopped performing a proper shutdown. Instead of 2 power led blinks and down power off, the keyboard relights up and reboots. After uninstalling it, it resumed shutting down normally.
zhiguo yang 0 Reputation points

2026-02-04T07:54:21.1666667+00:00

Any udpate for the issue? for Ultra5 platform still issue and shutdown -s -t 0 command not working. kb5077797 also not working
Clary-N 11,400 Reputation points Microsoft External Staff Moderator

2026-02-04T08:26:17.8366667+00:00

Hi zhiguo yang,

May I know if you have given the above suggested in-place upgrade process a try yet?
NormK42 15 Reputation points

2026-02-11T00:44:36.0066667+00:00

KB5075941 by Automatic Updates available for 23h2

February 10, 2026—KB5075941 (OS Build 22631.6649)

[...]

[OS Security (known issue)] Fixed: After installing the Windows security update released on or after January 13, 2026, some PCs which run Virtual Secure Mode (VSM) are unable to shut down or enter hibernation. Instead, the device restarts.

Finally fixed it, incl. Secure Boot and VSM enabled.
Jeannine Hutty 0 Reputation points

2026-03-04T14:11:58.3033333+00:00

I have an ASUS windows 11 laptop. Ever since the last 2 INTEL updates my laptop does not shut down or reboot properly. The message says "The operating system did not shutdown cleanly, Please do not interrupt this process.." I changed my settings to only sleep instead of complete shutdown, but the screen still goes black and will not awake forcing me to press the power button to bring the machine back to wake, then the cycle repeats over and over again!! I cannot seem to connect with INTEL TO COMMUNICATE THEIR ISSUES.
Clary-N 11,400 Reputation points Microsoft External Staff Moderator

2026-03-05T09:19:11.37+00:00

Hi Jeannine Hutty,

Thanks for explaining what’s happening. I understand how frustrating it is when your ASUS laptop won’t shut down or wake properly after the recent Intel updates, especially when it gets stuck in a shutdown/sleep loop and you have to use the power button.

To help narrow this down, could you let me know which of the suggested steps you’ve already tried and what the results were? That will help us focus on the best next step.

Answer 1

I had an end-user that experience this on yesterday and here's what worked well for me:

I logged in as the admin of the computer...

CMD, right click to run as admin “powercfg /h off, which will disable fast start-up

CMD, right click to run as admin “powercfg /h on, which will enable fast start-up

Win + R, type “powercfg.cpl”, click “ok”

Select "Choose what the power buttons do" then "Change settings that are currently unavailable"

Check “turn on fast start-up” and “hibernate” if unchecked

Save changes, close out and select “shutdown”

I tested it twice and the computer shuts down completely both times. Hopefully, this will help...

Answer 2

NormK42 15

The newest released Automatic Update 6 hours ago finally fixed it

https://support.microsoft.com/en-us/topic/february-10-2026-kb5075941-os-build-22631-6649-25716be6-475b-4e2e-9ece-499d218c3b8e

February 10, 2026—KB5075941 (OS Build 22631.6649)

[..]

[OS Security (known issue)] Fixed: After installing the Windows security update released on or after January 13, 2026, some PCs which run Virtual Secure Mode (VSM) are unable to shut down or enter hibernation. Instead, the device restarts.

Best regards

0 comments

Answer 3

Hi Kishor kumar Reddy Akki,

Thank you for reaching out to Microsoft Q&A forum. I understand how frustrating it is when devices won’t shut down properly, especially when it impacts day‑to‑day work and reliability.

To help move this forward at this point, I strongly recommend opening a support case directly with the Microsoft Support team so the Windows engineering teams can review it further. They can help diagnose the behavior and advise on next steps toward an official resolution.

In parallel, it’s recommended to submit a report through Feedback Hub from one affected device so the Microsoft development team can correlate diagnostic data across environments and accelerate the investigation.

Besides, I agree with the Q&A Assist’s recommendation. Given that disabling the affected BIOS options restores shutdown behavior, maintaining this configuration as a temporary mitigation is advisable until Microsoft delivers an official resolution.

Hopefully Microsoft team will investigate this further and release a fix in an upcoming Windows update soon.

Thank you again for your understanding.

Best regards.

Answer 4

The issue you are experiencing with the inability to shut down Windows 11 23H2 devices after installing Cumulative Update KB5073455 is indeed noted in the context of known issues. Specifically, devices with Secure Launch may fail to shut down or hibernate properly, often restarting instead. This problem has been linked to the update and is particularly affecting systems with certain hardware configurations, including those using Intel's newer CPUs.

It appears that the out-of-band (OOB) update KB5077797 was released to address this issue, but as you mentioned, it has not resolved the problem for all users. Given that you have already attempted disabling Secure Launch and other BIOS settings without success, it may be beneficial to continue monitoring for further updates from Microsoft or additional patches that may address this specific interaction between the update and hardware features.

In the meantime, since you have identified that disabling certain BIOS features restores shutdown functionality, it may be advisable to keep those settings disabled until a more permanent solution is provided by Microsoft.

For further assistance, consider reaching out to Microsoft Support directly, as they may have additional insights or updates regarding this ongoing issue.

References:

Share via

Ongoing issues with shutting down laptop after cumulative update (KB5073455) Windows 11

Environment

Actions Already Taken

Identified Workaround (BIOS Level)

Observations

4 answers

Your answer