Using Classic Outlook on Windows for personal email, calendar, and contact management
Hello,
Windows has a built in app called Sound Recorder. Can you launch that app, you can search for it in the search on taskbar. Then record yourself speaking, and see if you can hear it when you play it back.
If the mic doesn't work either when you use the Sound Recorder app,
Please go through the following:
- Hold down Windows + R keys, type in mmsys.cpl and hit enter. Then go to the Recording tab. Do you see the Microphone? If so, please make sure it is not disable (you can right click to enable it). Also make sure it is set as default device. Then double click on the microphone, go to Levels tab, make sure it is not muted.
- Go to Windows Settings > Privacy > Microphone, make sure allow apps access is turned on.
- Install audio driver from computer manufacturer website. If you need help finding driver, please type msinfo32.exe in the search on the taskbar and hit enter, then share a screenshot of the pop up please.