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CANNOT FIND SCANNED DOCUMENTS.

Lisa DeHart 20 Reputation points
2026-02-13T16:52:54.5833333+00:00

Ever since I updated to Windows 11 I have had nothing but problems with printing adobe docs, periodically not being able to find my saved scanned docs, etc.. I am trying to onboard myself with my new place of employment and cannot find two docs that I scanned for my employee packet. I cannot get any more frustrated than I am now. As well, I have been to GeekSquad numerous times to no avail. Please help, thank you.

Windows for home | Windows 11 | Files, folders, and storage
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  1. Q&A Assist
    2026-02-13T16:53:04.8733333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It sounds like you're experiencing issues with locating your scanned documents after updating to Windows 11. Here are a few steps you can try to resolve the issue:

    1. Check Default Save Location: When scanning documents, ensure that you are aware of the default save location set in your scanning software. Often, scanned documents are saved in the "Documents" folder or a specific "Scans" folder.
    2. Use File Explorer Search: Open File Explorer and use the search bar to look for your scanned documents. You can search by file type (e.g., *.pdf, *.jpg) or by keywords related to the documents you scanned.
    3. Check the Scanning Software: If you are using specific scanning software, check its settings to see where it saves scanned files. You might be able to change the save location or view a history of scanned documents.
    4. Restart Your Computer: Sometimes, simply restarting your computer can help refresh the system and resolve minor glitches.
    5. Look in the Recycle Bin: If you accidentally deleted the scanned files, they might still be in the Recycle Bin. Check there to see if you can restore them.

    If these steps do not help, consider reaching out to your IT department or a tech support service for further assistance, especially since you're onboarding with a new employer and may need those documents urgently.


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  1. Craig Long 17,880 Reputation points
    2026-02-13T20:45:01.47+00:00

    If you want your Documents folder to sync to OneDrive, make sure it's toggled on in Manage Backup.

    https://support.microsoft.com/en-us/office/back-up-your-folders-with-onedrive-d61a7930-a6fb-4b95-b28a-6552e77c3057

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  2. Lisa DeHart 20 Reputation points
    2026-02-13T16:58:43.76+00:00

    I am working with MICROSOFT right now.

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