Share via

Suddenly can't connect to the internet on my Windows 11 PC

Felicia Johnson 10 Reputation points
2026-02-15T21:54:35.0233333+00:00

After resetting the modem and rebooting the computer to no avail, Microsoft says the Wi-Fi network adapter is not responding. What can I do about this?

Windows for home | Windows 10 | Internet and connectivity

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. EmilyS726 240.4K Reputation points Independent Advisor
    2026-02-15T22:28:58.72+00:00

    Hello,

    Most bluetooth or wifi issue can be resolved by doing a power reset.

    To do so, turn off the computer, unplug the computer from the power cord, then hold down the power button for 30 seconds. Turn the computer back on to see if it works.

    If not, Can you share with me two screenshots please?

    1. Go to Device Manager > Network Adapters, I would like to see what's listed.
    2. Please type msinfo32.exe in the search on the taskbar and hit enter, then share a screenshot of the pop up.

    Thanks!

    Was this answer helpful?

    9 people found this answer helpful.

  2. AI answer

    2026-02-15T21:54:44.4466667+00:00

    If your Wi-Fi network adapter is not responding, here are some steps you can take to troubleshoot the issue:

    1. Reboot Your Computer: Sometimes a simple restart can resolve connectivity issues.
    2. Check Device Manager: Go to Device Manager and check if the Wi-Fi adapter is listed under "Network adapters." If it has a yellow exclamation mark, there might be a driver issue.
    3. Update Network Adapter Drivers: Right-click on the Wi-Fi adapter in Device Manager and select "Update driver." You can choose to search automatically for updated driver software.
    4. Reinstall Network Adapter: If updating doesn't work, you can uninstall the Wi-Fi adapter from Device Manager. Right-click on it and select "Uninstall device." Restart your computer, and Windows should automatically reinstall the driver.
    5. Run Network Troubleshooter: Go to Settings > System > Troubleshoot > Other troubleshooters and run the Network Adapter troubleshooter. This can help identify and fix issues automatically.
    6. Reset Network Settings: If the problem persists, you may want to reset your network settings. Go to Settings > Network & Internet > Status > Network reset. This will remove and reinstall all your network adapters and set other networking components back to their original settings.
    7. Check for Windows Updates: Ensure that your Windows is up to date, as updates can fix bugs related to network connectivity.
    8. Check BIOS Settings: If you are using a laptop, ensure that the Wi-Fi is enabled in the BIOS settings.

    If none of these steps resolve the issue, it may be worth checking if the Wi-Fi adapter itself is faulty or if there are hardware issues with your modem/router.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

    2 people found this answer helpful.

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.