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Hello
We have had 3 users complain that they are unable to have consistent microphone usage after updating to Windows 11.
Two of the users were using the inbuilt microphone on their HP laptops, it doesn’t seem to affect any other call program and when anyone else speaks in their teams meetings over the users, they either are not audible at all, or require to be as close to the microphone as possible, comparatively to a phone call.
Another user uses a plugged in headset and is experiencing the exact same problem.
The issue does not appear to be a driver/firmware/hardware issue so we believe it’s a teams fault after the Windows 11 update, we have had no reports of anyone having this issue with Windows 10.
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Hi everyone,
We are having Dell Precision 5540 and got mic issues in Teams after upgrading to Win11. The interesting thing that in Windows Settings mic is working perfectly. Its just a Teams, the temporary fix what we found is fully restart Teams it helps in our case.
Hope MS will roll out some updates ASAP.
Upon further investigation I found that a lot of other users are complaining about the same thing with my model of headset (Poly Blackwire 3320 USB-A).
The interesting thing is that it worked 100% fine on my DELL G15 5515 machine that I had.
It had a different (audio stuttering issue), but that was again an issue with AMD chipsets.
So many issues coming with new machines and new software. Nothing is simple anymore with all the updates that are being pushed...
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I work with a Dell Precision 3581 (Windows 11 with last update October 2, 2023) and when I receive a call I can only hear a noise (video works fine). If I call the contact the problem disappears. What I can do?
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This is fixed for me!
Had loads of eventid 1000 errors for audiodg.exe - spoke to Dell Support - they told me it was an Microsoft issue so speak to them. Spoke to MS and he couldn't find anything wrong as its an intermittent fault...so we regressed back to Win10, not had the issue since...looks like Win11 isn't very good.
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I am also seeing the issues with a new Dell Precision 5570. I can use teams in a video call and randomly the audio output or input will stop, sometimes it starts working, but mostly, a reboot is required to fix it. My head set is a Plantronics wireless. I can switch it to a bluetooth headset, and it will work for a bit, but it's not consistent on how bad it is.
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I found the temporary solution to be uninstalling and reinstalling the Realtek audio driver from the Dell support site. The driver will restart the system twice and then a third manual restart is needed if the system seems to be quirky. Just about everyone there is a Microsoft cumulative update it will need to be done again. Very annoying but that’s the only temporary fix I’ve found. I do about 5 a week. We have Dell prescisions and latitudes and Inspirons. Hope this helps.
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I have exactly the same problem but with a Jabra headphone. Only a reboot will repair the audio problem.
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Same issue using same audio device (Plantronics) on same platform (Precision 5570). Tried remove/install of Realtek audio driver and disabling hardware acceleration in Teams. Still breaks on almost any call and requiries a reboot to fix issue. Would really like a fix!
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My laptop is brand new (HP Victus Ryzen 7) and I was using my headset fine (BOSE QC35), listening to music... but then I joined a call in Teams and my audio driver stopped working. I was not even able to use the laptop mic or speakers during the call or even after closing Teams.
If I stopped Teams and run the HP "diagnose and fix audio issues", it is able to restore the audio to work, but then If I join Teams again, it breaks again. Notice that in Zoom it does not happen. It started to happen after last Monday (01/16/23) and there was a recent Windows Update.
After multiple retries I was able to take the call with the laptop speakers/mic but it does not make any sense to me, specially because previously I was able to use Teams for calls normally.
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I have the same issue with a brand new hp elitebook - I can use my headphones and speakers no problem in everything except teams - plus teams when installed has very limited functionality too - like I cannot test my sound, I cannot record meetings etc
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Hi @IBN ,
We have had 3 users complain that they are unable to have consistent microphone usage after updating to Windows 11.
In order to help narrow down the issue, may I know if there are other users in your environment who have also updated to Windows 11 but haven't met this issue? If yes, have you noticed any obvious difference between them and the problematic 3 users?
And would you mind providing more details about how you managed to rule out the factor of "a driver/firmware/hardware issue"?
Actually I am also using Teams desktop client on Windows 11 myself, but so far haven't experienced any audio issue during daily use. And after a lot of research, I can barely find other reports about similar issue.
Given the current situation, I'd suggest testing in Teams web client via teams.microsoft.com and see if there would be any improvement.
Besides, I can understand that you may probably eliminate the impact of hardware for some reason, based on my personal experience, it's also worth trying to test on one of the affected device by disabling the GPU hardware acceleration and check how it goes.
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Hi @IBN ,
I am writing to see if there is any progress on the issue. Any update would be appreciated.
Are you still having these issues and if not, what was your fix? I currently am experiencing similar issues after cumulative updates with employees using Dell Inspirion systems. We have tried to uninstall and reinstall teams with no luck. The fix for me, which is quite a pain is by reinstalling the driver.
I'm not finding much information out there as well but it did start in June.
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Unable to achieve sufficient audio output (it's too quiet) from Teams after updating Dell Latitude 3510 to Windows 11 Pro
I found the temporary solution to be uninstalling and reinstalling the Realtek audio driver from the Dell support site. The driver will restart the system twice and then a third manual restart is needed if the system seems to be quirky. Just about everyone there is a Microsoft cumulative update it will need to be done again. Very annoying but that’s the only temporary fix I’ve found. I do about 5 a week. We have Dell prescisions and latitudes and Inspirons. Hope this helps.
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