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I am trying to add my new email to Desktop outlook. It is giving me no other option but to use my gmail address

Arindam Banerjee 0 Reputation points
2026-02-17T16:52:25.7+00:00

I am trying to add my new email to Desktop outlook. It is giving me no other option but to use my gmail address. It is not giving me the option to add an IMAP account.

Outlook | Windows | New Outlook for Windows | For home
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  1. Rodrigo Queiroz 77,790 Reputation points Independent Advisor
    2026-02-17T17:33:39.91+00:00

    HI, I'm Rodrigo and I will help you.
    If you are seeing this when you select to add an account, and the dropdown only shows the Gmail account, you just need to select the text box, delete the Gmail address and type the address you want > Continue, then, set the other options to that email account. User's image

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  2. AI answer

    2026-02-17T16:53:08.8466667+00:00

    If you're trying to add a new email account to Desktop Outlook and it's only allowing you to use your Gmail address, there are a few things to consider. The new Outlook for Windows supports various account types, including IMAP accounts. However, if you're not seeing the option to add an IMAP account, it might be due to the following reasons:

    1. Account Type Limitations: Ensure that the email account you are trying to add is configured to allow IMAP access. If it's a service that doesn't support IMAP, you won't be able to add it as an IMAP account.
    2. Profile Configuration: Sometimes, issues with your Outlook profile can prevent you from adding accounts. You might want to create a new profile and try adding the account again.
    3. Manual Configuration: If the automatic setup isn't working, you can try manually configuring the account settings. In the Mail Setup dialog, select "Add" and then choose to manually configure server settings or additional server types.
    4. Outlook Version: Make sure you are using a version of Outlook that supports the account type you are trying to add. The new Outlook for Windows supports IMAP accounts, but older versions might have limitations.

    If you continue to have issues, consider checking the account settings or consulting the Outlook support documentation for more detailed troubleshooting steps.

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