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If you are experiencing issues with the OnVUE application not launching during your exam, it is advisable to follow up with Pearson VUE support, as they can assist you with technical issues. Since you have already contacted support and a case has been raised, they will provide guidance on how to proceed, including the possibility of rescheduling your exam if necessary.
In the meantime, ensure that your system meets the requirements and that you have followed all troubleshooting steps provided by Pearson VUE. You can also refer to the OnVUE FAQs for additional troubleshooting tips.
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