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Contact with human being

Isabelle Van den Heuvel 10 Reputation points
2026-02-25T10:13:07.92+00:00

After many, many frustrating hours of trying to contact a human being, please help!! How do I achieve this?

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows

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  1. AI answer

    2026-02-25T10:13:15.3233333+00:00

    To contact a human being at Microsoft, you can follow these steps:

    1. Go to the Microsoft Support website.
    2. Type "contact support" in the search bar.
    3. Select the product and category you need help with.
    4. Click on the option to chat with a support agent or request a call back.

    If you are having difficulty reaching a live agent, you can also try the following phone numbers for direct support:

    • General Microsoft support: 1-800-865-9408
    • Microsoft Customer Service & Technical Support: 1-800-642-7676
    • Microsoft Store Sales & Customer Support: 1-877-696-1786

    These options should help you connect with a human representative to assist you with your issues.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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    10+ people found this answer helpful.
  2. Isabelle Van den Heuvel 10 Reputation points
    2026-02-25T11:02:53.7933333+00:00

    I am contacting you now with my new Microsoft account, because my previous account ******@outlook.com is permanently blocked. I tried to cancel a subscription, but I was still charged €129 on February 15th. I cannot access my old account to manage or cancel the subscription.

    Please assist me with a refund and advise how I can stop further charges. I need help from a human support agent, as I cannot sign in to my old account.

    Thank you very much for your prompt assistance.

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    2 people found this answer helpful.
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  3. DaveM121 884.5K Reputation points Independent Advisor
    2026-02-25T11:05:53.6466667+00:00

    Yes, I replied to you above, here is the reply I previously posted.

    Thank you for that information, this forum is just a user to user forum, no-one here has any account access, you will need to try to contact Microsoft Support directly, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

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  4. DaveM121 884.5K Reputation points Independent Advisor
    2026-02-25T10:48:05.3466667+00:00

    Please provide full details on the problem you are experiencing with Microsoft 365, is it a problem with the apps not working correctly, or is this a subscription problem?

    If you log into your Microsoft account on this link, is the expiry date listed for the Microsoft 365 subscription correct?

    https://account.microsoft.com/services/

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  5. Isabelle Van den Heuvel 10 Reputation points
    2026-02-25T10:13:46.4+00:00

    I don't have a chat option. Also no 'call back'

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