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Recuperação de contas cadastradas no app Authenticator

Marco Antonio 20 Reputation points
2023-05-31T01:57:20.5866667+00:00

Olá!

Antigamente eu tinha acesso a contas que eu estava salvo no app "Authenticator" que ficava no meu antigo celular, mais atulamente não tenho mais acesso a ele por ele ter sido formatado, em outro celular eu consegui fazer o backup para poder ter o acesso novamente, mais não apareceu nenhuma conta salva, como se tivesse acabado de criar uma conta no app, e acredito eu em que algum momento eu deva ter acabado excluindo o backup antigo,e agora quando vou fazer o backup só aparece contas que eu fiz no novo celular eu queria saber se mesmo excluindo o backup antigo é possível recuperar as contas que tinha salvo antigamente. Seria possível ter o acesso novamente da minha primeira conta?

Microsoft Security | Microsoft Authenticator
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  1. Anonymous
    2023-05-31T01:59:59.3633333+00:00

    Q&A forums are currently English language only.

    You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    Without a backup to restore from the only option is to work with each of the service provider's account recovery methods. The authenticator app is nothing more than a code generator. The two factor is turned on or off at the service provider end.

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