Edge places a modal Popup asking me to log into an unknown Outlook account. When I click away it returns instantly

Question

Edge places a modal Popup asking me to log into an unknown Outlook account. When I click away it returns instantly

anke hillier 20

Edge places a modal Popup asking me to log into an unknown Outlook account. When I click away it returns instantly.

At the moment I can't use Edge because of this. I don't even have time to switch tabs

Anonymous

2023-05-30T08:13:45.8366667+00:00

Hi @anke hillier,

Would you please provide a screenshot for us to better understand this issue? By the way, you don't know this account at all, right?
anke hillier 20 Reputation points

2023-05-30T12:26:43.78+00:00

Sure. Here's the screenshot.

The account is completely unknown to me. If I click the Wachtwoord vergeten/ Forgotten Password button, the last two digits of the telephone number it suggests are also unknown to me.

Thanks

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Anonymous

2023-05-30T08:13:45.8366667+00:00

Hi @anke hillier,

Would you please provide a screenshot for us to better understand this issue? By the way, you don't know this account at all, right?
anke hillier 20 Reputation points

2023-05-30T12:26:43.78+00:00

Sure. Here's the screenshot.

The account is completely unknown to me. If I click the Wachtwoord vergeten/ Forgotten Password button, the last two digits of the telephone number it suggests are also unknown to me.

Thanks

Answer 1

Hi @anke hillier ,

You can try the following troubleshooting steps:

Clear cookies of Microsoft Edge. This account seems to be stored in cookies, so you can see this account every time. To clear cookies, you can Edge settings --> Privacy, search, and services --> Clear browsing data.
Check whether this account is logged in at Email & accounts in System settings. If you can find it, just remove it.
Check whether this account is logged in at your Edge profile. If you can find it, just remove it.

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Best Regards,

Shijie Li

Answer 2

anke hillier 20

Sure. Here's the screenshot.

The account is completely unknown to me. If I click the Wachtwoord vergeten/ Forgotten Password button, the last two digits of the telephone number it suggests are also unknown to me.

User's image

Thanks

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Edge places a modal Popup asking me to log into an unknown Outlook account. When I click away it returns instantly

1 additional answer

Your answer