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how to test camera

Brian Slayne 0 Reputation points
2026-02-27T18:19:05.71+00:00

I am unable to confirm that diagnostics corrected internal PC camera from not functioning. How can I test it?

Windows for home | Other | Devices and drivers
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  1. EmilyS726 235.7K Reputation points Independent Advisor
    2026-02-27T18:56:30.9433333+00:00

    If you open the Camera app, what does it say? Any error message? Or is it just a black screen? Any additional information would be helpful if you don't mind.

    Most camera issues can be due to a physical privacy cover covering the lens. Make sure that's not the case.

    Otherwise there is usually a physical button/key/switch you can use to turn the camera on or off. For example, most Lenovo uses F8 or Fn+F8, or a switch above the lens, HP has a camera key or a button on the side of the laptop, MSI uses F6 or Fn+F6, etc.

    If you are not sure, tell me what the camera app says/shows, and then please hold down Windows + R keys, type in msinfo32.exe and hit enter. Then share a screenshot of the System Information window. Thanks!

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  2. AI answer

    2026-02-27T18:19:12.0266667+00:00

    Use the built-in Camera app in Windows to test whether the internal camera is working independently of diagnostics or other apps.

    1. Select Start > Camera.
    2. If prompted to allow access to the camera, choose Yes.
    3. Check whether a live preview appears:
      • If the preview shows video, the internal camera is functioning and any remaining issue is likely with a specific app’s settings.
      • If the preview is black or shows an error, the camera is still not working correctly.

    If the Camera app does not work, also make sure Windows is fully updated and then test again:

    1. Select Start > Settings > Windows Update > Check for updates.
    2. If available, go to Advanced options > Optional updates and install any camera or driver updates.
    3. Restart the PC, then open Camera again and verify the preview.

    If the Camera app works but another app (such as Teams or Outlook) does not, adjust that app’s camera settings to select the correct device.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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