To stop Microsoft Family Safety from blocking the screen, the steps depend on whether the account is treated as a child or an adult, and whether it is in a family group.
- Check if the account is in a Microsoft family group
- Go to https://account.microsoft.com/family and sign in.
- If no family members are listed, the account is not currently in a family group. If a family is listed, the account is part of that group as either an Organizer or a Member.
- If the account is an adult Organizer and the device still has Family Safety restrictions
Family Safety settings can remain on a device even when they should not apply. To reset them on Windows 10/11:
- Press Windows key + R to open Run.
- Type
cmdand select OK. - In the Command Prompt window, run:
schtasks /run /tn "Microsoft\Windows\Shell\FamilySafetyRefreshTask" - Restart the computer. These steps must be run on each device that is still enforcing Family Safety settings.
- If the account is an adult but is a Member in a family group
When an account is a Member in a Microsoft family group, the Organizer controls Family Safety settings (screen time, content filters, etc.). In this case:
- Only the Organizer can turn off or change the safety settings.
- Contact the family Organizer and ask them to remove or relax the restrictions for this account at https://account.microsoft.com/family.
- If the account is a child account
Child accounts cannot remove Family Safety controls themselves. A family Organizer must:
- Sign in at https://account.microsoft.com/family.
- Select the child account.
- Adjust or remove screen time, content filters, and other limits.
- If appropriate, the Organizer can remove the child from the family group, which also removes Family Safety controls for that account.
- If the device was previously managed by Family Safety but is no longer in a family group
Even if the account is no longer in a family group, the device might still enforce old Family Safety settings. Use the same reset steps as in step 2 on each affected device:
- Windows key + R →
cmd→ OK. - Run:
schtasks /run /tn "Microsoft\Windows\Shell\FamilySafetyRefreshTask" - Restart the computer.
- Windows key + R →
If the goal is to completely stop using Family Safety for all accounts, an Organizer can also delete the family group by removing all members and then leaving the group.
References: