Received an Azure monitor alert. What do we do?

Hello Ronald Reitz it sounds like you’re getting an Azure Monitor alert and aren’t sure if it’s legitimate or what steps to take next.

Verify that the alert is genuine

• In the Azure portal go to Monitor → Alerts → Alert history. Find the alert entry and click into it—this will show you which rule fired, against which resource, and at what value/time.

Check the Action Group tied to that rule (email, SMS, webhook)—make sure the sender or endpoint matches what you configured.

1. Understand why it fired:
   • Under Monitor → Alerts → Alert rules, locate the rule name. • Look at its Condition (metric threshold, log query, dynamic threshold, etc.) and scope (which VM, App Service, database, etc.). • If the threshold or query is too aggressive, tweak or disable the rule so you only get noise you care about.

Troubleshoot common alert issues • If you suspect an alert “shouldn’t” have fired, see if data ingestion delayed or the rule was mis-configured: – Log alert didn’t fire or was disabled: https://docs.microsoft.com/azure/azure-monitor/alerts/alerts-troubleshoot-log#log-alert-not-received – Log alerts arrived late: https://docs.microsoft.com/azure/azure-monitor/alerts/alerts-troubleshoot-log#log-alerts-received-with-delays • Need a refresher on managing alert rules? https://docs.microsoft.com/azure/azure-monitor/alerts/alerts-log#managing-log-alerts-from-the-azure-portal

Contacting Microsoft support • In the Azure portal click “Help + support” (the question-mark icon) → “New support request.” If you have a support plan you can open a ticket or request a callback. • Even without a paid plan, you can start with the portal’s chat/virtual agent or post your question on Microsoft Q&A / the Azure forums. • For direct phone numbers by region, see: https://azure.microsoft.com/support/

Follow-up questions (if you’re still stuck):

• Which specific alert rule fired (rule name, resource, and timestamp)?

• How is your Action Group configured (email, SMS, webhook)?

Hope this helps you track down whether the alert is real, why it fired, and how to get hands-on support at Microsoft!

Reference list

1. Troubleshooting log alerts (not firing / delayed): https://docs.microsoft.com/azure/azure-monitor/alerts/alerts-troubleshoot-log
2. Create, view, and manage log alerts in the portal: https://docs.microsoft.com/azure/azure-monitor/alerts/alerts-log#managing-log-alerts-from-the-azure-portal
3. Monitoring and alerts overview (Azure Backup example): https://docs.microsoft.com/azure/backup/monitoring-and-alerts-overview
4. Azure support contact options: https://azure.microsoft.com/support/

Thanks,

Suchitra.